Customer Service Management
Resume:
MARIAN T. SOLIVEN
***-** ***** **., *** Francisco Del Monte, Quezon City, Philippines
Mobile: +639********* email add: act4uy@r.postjobfree.com
Professional Summary
Total 11 years of experience in a multinational company, specifically a Semiconductor Industry - experienced in Revenue and Inventory Management, Backlogs Management, Finance, Business Operations, Sales Operations and Customer Service.
Expert in Supply Chain Management as Business Process Analyst Staff responsible for the company’s high level reporting on Revenue, Distribution Inventory Management, Asset Management and Business Process Improvements.
Has expertise on Vendor Managed Inventory (VMI) Program, KANBAN process, works on Metrics and Dashboards.
Conducts physical audit at VMI hubs globally on 100% physical count, process and inventory audits. Responsible in Audit Plan and 100% SOX controls compliance.
Performance-driven Business Process Analyst skilled in creating plans and leading successful team for company development. Enthusiastic Analyst and dedicated employee with high integrity, strong work ethic and great leadership skills.
Skills
Proficient in Microsoft Word, Excel, Power Point, Outlook, ORACLE, OBIEE, Hyperion and SAP system, Customer EMS System, CRM, Cylink
Has strong Analytical Skills, Excellent in Customer Service, Problem Solving Skills and Coaching People
Has excellent attention to details and team player.
Leadership Skills, People Management, Presentation Skills, Cross Functional Training
Eligibilities
Civil Service Professional Licensure Exam February, 2003
Civil Service Sub-Professional Licensure Exam May, 1998
Working Experience
Cypress Semiconductor ROHQ – Shared Service Center (SSC)
Business Process Analyst Staff Business Operations (July 2010 to October 2015)
Inside Sales Representative Staff Customer Marketing Organization (February 2013 to August 2013)
Manages Cypress Bookings, Billings and Book-To-Bill (BBB) high level reporting
Manages Revenue Packet High level reporting
Proposes Business Process Improvements on Distribution Asset Management
Manages Distribution Inventory and Backlogs
Works on KANBAN Inventory Management process for Distributors
Works on Disti Field Transfer (DFT) program for Distributor inventories
Manages Metrics and Dashboards on Distribution Channel
Customer Interaction on Distribution Inventory Management
Maintains a detailed documentation of all new processes on Distribution Asset Management
Maintains a detailed documentation of all the specs and memos of established processes
Analyzes VMI Program and Distribution Inventory Metrics
High level Management of all VMI customers Globally
Proposed Business Process Improvements on VMI Program
Manages VMI Revenue and Inventories
Worked on Audit Plan Analysis on VMI hubs
Managed 3 people in VMI program
Managing cycle counts and reconciling discrepancies on inventories globally
Conducted performance reviews on people direct reports
Responsible on 100% SOX Compliant on Cypress VMI revenue and inventories
Managed Internal controls on VMI Program (Revenue and Inventories)
Worked with External auditors in maintaining and ensuring internal controls are being followed
Managed Customers' inquiries with High class Customer Service
Managed Customer request in CRM or Cylink system.
Responded to Sales and Customer queries and point of escalation
Interacted directly with customers globally (USA, Europe, Asia) and helped fix issues or problems with the customers related to invoices, revenue and inventories
Worked on OBIEE projects on Distribution Inventory and Bookings, Billings and Book-to-Bill.
Senior Accountant / Business Process Analyst Business Operations Dept.
December 2008 to July 2010
High level Management of all VMI customers Globally
Proposed Business Process Improvements on VMI Program
Responded to Sales and Customer queries and point of escalation
Managed 4 people in VMI program
Managing cycle counts and reconciling discrepancies on inventories globally
Conducted performance reviews on people direct reports
Handled Top revenue contributors like HUAWEI, SMART, CISCO, CONTINENTAL
Managed Returns from VMI or Cypress inventories
Manages VMI Revenue and Inventories
Worked on Audit Plan Analysis on VMI hubs
Conducted Customer Visits and Physical audits at VMI hubs
Responsible on 100% SOX Compliant on Cypress VMI revenue and inventories
Managed Internal controls on VMI Program (Revenue and Inventories)
Worked with External auditors in maintaining and ensuring internal controls are being followed
Provided support to Credit and Collection team and Accounts Receivable
Point of Escalation on all VMI Issues on Consignment Operations
Managed Customers' inquiries with High class Customer Service
Interacted directly with customers globally (USA, Europe, Asia) and helped fix issues or problems with the customers related to invoices, revenue and inventories
Accountant 2 International Finance Dept.
October 2006 to December 2008
Handled Backlogs and Inventory Management on VMI Program
Managed Aged Inventories and convert them to Revenue
Managed VMI $24-$25M Quarterly Revenue of the company
Responsible in SOX controls, maintaining all internal process 100% SOX compliant
Worked with Internal auditors and External auditors in ensuring internal controls on revenue and inventories are being followed.
Responsible on High level Reporting on whole VMI Program
Responsible in VMI hub creating and maintaining customer profile
Reviewed and Approved new customers on VMI Program
Reviewed and Approved new parts/devices on VMI Program
Reviewed and Approved RMA (Returns Material Authorization) on VMI Program
Prepared customer specific report requirements
Performed Customer visits and Physical Audits at VMI hubs globally
Interacted with Cypress Customer Service, Cypress Sales team and Global customers
Interacted directly with Cypress customers such as Smart, Intel, Siemens, Continental, Motorola, CISCO, Huawei, Jabil and other VMI customers.
Headed the system migration from Ingres to Oracle System related to all processes on VMI program such as Billing, Inventory Management, Backlogs Management, Revenue entries on Oracle Financials in GLDI.
Responsible in UAT testing on Oracle system migration project.
Accountant 1 International Finance Dept.
Jan 2004 to October 2006
Processed Billing invoices on Cypress VMI program globally for all the customers such as Smart, Huawei, CISCO, Jabil, Flextronics, Wintec, Continental, Motorola, Siemens and Intel and SPANSION.
Processed RMA (Returns Material Authorization) on VMI customers globally.
Assigned on weekly review of Inventories at VMI hubs
Assigned on weekly Inventory reconciliation at VMI hubs with Cypress books
Assigned on weekly reconciliation on Cost Accounting for VMI Program
Maintained Cypress books on Revenue and Inventory for VMI Program
Reported directly to Consignment Manager in San Jose
Philips Electronics and Lighting, Inc.
Logistics Staff March 2003 to August 2003
Handled the Importation and Exportation of goods of the company
Monitored incoming shipments from Suppliers in Thailand, Europe, Indonesia and China
Maintained records of all import and export transactions such as invoices, Bill of Lading, Airway bill, Packing List
Coordinated with the Brokers of Bureau of Customs
Handled BOC requirements such as billing, landed costs, freight and insurance, VAT and other computed rates.
Transmitted Brokers billings to Accounting Department
Worked with Banks for debit memos and import entries for releasing of goods
Prepared monthly payables which also include invoices, Records of Goods Imported (RGI) and other Central Bank requirements
Closed open Purchase Orders and accruals using SAP System
Prepare Cost Sheets of every shipments to determine the % of duties and taxes, landed costs and price variances
Archived weekly reports
Handled Joint Business Scorecard (JBS report)
Present the JBS to Demand and Supply Manager
Worked with Project Manager of Supply Chain ASEAN Lighting on Stock accuracy, days of Supply and Stock out rate of all Distributors
Worked on Distributor’s monthly sales and inventories
Electroworld Office Systems – A Division of Abenson Sales Corporation
Claims Staff May 2001 to October 2001
Handled Accounts Receivable documents
Prepared Weekly reports on company claims
Worked on schedules of Credit and Collection team
Coordinate with the Suppliers on the claims status
Assisted Marketing team, Merchandising team and Service Department in reporting and Advertising
Handled reconciliation on Collections and company claims
Accomplishments
Management
Directed Consignment team of 4 direct reports and supervised them to ensure the processes are done within the agreed internal controls.
Training
Was able to train direct reports and get them ready to take over the whole program.
Prepared and established desktop procedures on the current processes and was able to create a spec to standardize the processes.
Process Improvement
Worked on Consignment Automation project that aims to automate all Consignment processes including Billing, Backlog Orders, VMI reports, Inventory Reconciliation and Freshness calculation under Oracle Management (OM). This plans to use EDI and Flat files to connect and transmit to different VMI customers globally. This project aims to reduce 5-6 headcounts from current number of people on this VMI Program.
System Enhancement
Worked with Cypress Oracle team to switch the system tool from Ingres to Oracle Order Management. This includes all the processes from start up to User Acceptance Testing (UAT).
Character References
Thad Trent – Executive VP/CFO
Cypress Semiconductor, LTD. San Jose Ca.
Department: Sales and International Finance
act4uy@r.postjobfree.com
Ron Swenson – Production Control Director Sr.
Cypress Semiconductor, LTD. San Jose Ca.
Department: Revenue Forecasting - SJC
act4uy@r.postjobfree.com
Arlene Lim – Business Operations Manager Sr
Cypress Semiconductor, LTD SSC Manila
Department: Operations - SSC
act4uy@r.postjobfree.com
Joan de Dios, CGA – Accounting Supervisor
Flexpipe Systems Canada
act4uy@r.postjobfree.com
act4uy@r.postjobfree.com
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