Data Entry Customer Service

ELAINE FIERRO

C: 714-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer/Client Service focused professional seeking the position of Full Time Office. Where my years of extensive client/customer service and office skills can be used to benefit the business.

CORE QUALIFICATIONS

Excellent communication and problem solving skills

Detail oriented and flexible

Computer literate

Professional demeanor while able to establish

rapport with clients/customers

Ability to multi-task effectively and efficiently

Strong organizational skills and a

proactive nature

Able to work as a team or independently

with little or no supervision

WORK EXPERIENCE

.

Office Assistant/Enrollment Specialist 06/2015 to Current

Salud Health Insurance Services Buena Park, CA

Greet clients, manage incoming calls, schedule appointments, organized and maintained filing system. Provide administrative support which included data entry, faxing, photocopying and scanning/upload various documents. Assisted

clients with application and enrollment process. Explain Obama Care/ Covered California, Follow up application to ensure it was processed correctly and completed without errors. Acted on client's behalf with Covered California or

individual health care organization when necessary. Managed office organization and promotional events.

Member Services Representative 08/2011 to 08/2014

Red Hat Society Fullerton, CA

Managed heavy volume of incoming calls regarding membership, features, benefits and events. Data entry for enrollment of membership, upgrades, changes and registration for events. Processed credit card payments. Assisted in event set up and break down. Provided chapter searches when members were unsuccessful doing it themselves. Place them in chapters when necessary. Ensured the high quality of service that the Red Hat Society is known for.

Volunteer Administrative Assistant 11/2009 to 08/2011

OCRM Village of Hope Tustin, CA

Perform a variety of clerical/administrative tasks which include, receiving incoming mail and packages., separating and delivering it to the appropriate staff member. Data entry of memos, emails and other types of correspondence. Maintaining/updating spreadsheets and files. Receive and relay incoming calls and messages for staff. Provide back up for staff members while they were at breaks or lunch. Escort guests to the appropriate staff member upon arrival for their

scheduled appointment. Assisted with special projects when requested.

Research Associate 01/2006 to 04/2007

SK&A Information Systems Irvine, CA

Utilized an automatic dialer in conjunction with Fox software to make outbound calls in order to gather information of health care providers including board members when applicable. Information such as name, employed position and

specialty if any. Daily average of calls made were 100+. Also maintained a high level of accuracy with data entry.

EDUCATION

High School Diploma: General Education 76

Wilson Adult Continuation Long Beach, CA, USA

Certificate: General Office Clerk 2009

Santa Ana College

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