Operations/Logistic assistant, Warehouse or Shipping/Receiving clerk

Objective

Julia C. Yeatts

**** ******** **., ********, **. 77503 –

E-Mail: ********@********.*** - 832-***-****

To obtain a challenging position with a company that offers the ability to utilize my skills as well as the potential to advance within.

Experience

XPO Logistic

October 2015 – February 2016

CSR / Dispatch

Answering multi phone lines. Assisting customers with questions regarding their appliance delivery. Researching original paperwork for POD’s, RGA scan backs or Canceling orders request from “G.E.”. Contact customers need to reschedule their deliveries. Assist delivery teams with contacting customers not at homes, confirming address, or “Exception Ticket” needed per job. Check drivers manifest and locate missing original paperwork needed for daily deliveries. Assist in training new CSR’s. Data entry, adding notes in “G.E” and XPO’s systems, and filing as needed.

Talco Arms

November 2014 - (as needed)

Administration / Customer Service

Assist with setting up and packing up merchandise for weekend Trade Shows. Review customer’s paperwork before entering data required for background checks. Assist customers with questions and or sales. General administrative duties and cashier.

Mathis Iron Works Inc.

April 2013 – Sept. 2014

Dispatch / Office assistant

Keep a daily log of phones calls. Collect service information from customers. Enter data for service/proposal tickets needed. Stay in contact with all the service techs via 2 way radio for arrival/departure times, assist with problems on site, make phone calls or to dispatch emergency calls as needed into their daily routes. Time keeper and filing invoices.

Linden Bulk Transportation

July 2011 – March 2013

Dispatch operations - 12 hour routing night shift

Doubled check all orders (trailer, driver, & equipment needed) scheduled to go out the next day. Enter the driver & trailer info in computer for tracking & invoicing. Put together all paperwork needed for delivery’s and review with drivers. Call available drivers to cover dropped or missed loads. Assist drivers on the road with Road Service, Towing, Tire repairs, ComChecks, ect. Contact loading facilities or customers regarding drivers being late or needing to re-schedule. Keep up with drivers scheduled arrival time to yard and also loads as they left the yard. Checked that DOT logs were current.

ACT Restoration / Catpro

February 2004 – July 2011

Resource Coordinator/Office Manager -Nov. 2008 – July 2011

Daily - Responsible for overseeing and collecting all paperwork pertaining to jobs (water restoration, structural rebuild, ect) from beginning to completion for invoicing purposes. Assisted the “Operations Department” with ordering supplies & materials, phone calls to & from Sub vendors, follow ups with insurance adjusters, creating new job forms or tracking sheets in excel, and entering job notes in JPP. Assistant Project Manager on job site as needed. Assisted the President and CEO with any special jobs, assignments or projects they need taken care of.

Catastrophe - “IKE” Sep. 2008 – Nov. 2008; I was moved to the main office to assist with overseeing the daily paperwork – Labor time, materials & equipment sheets per job. Gather, locate, order, picked up and or get resources delivered to each job site. Conduct daily meetings for status/updates of all jobs. I was the central of operations for all the catastrophe jobs. Responsible for reviewing and or re-working all of the time & material invoices for the insurance company and or customer as needed.

Radio Room Manager - Feb. 2004 – Sep. 2008

Assisted with setting up the radio room. Programmed all the frequencies into the scanners. Listened to Fire Department radio’s for leads on “Fire, Water, or Smoke” damages and then dispatch the leads to the E.R.T’s / Salesmen. Responsible for the daily data entry, time keeping, expenses reports, interviews & covering all open shifts.

Industrial Air Tool/RSC/Atlas Copco

October 1998 - November 2003

Transportation Supervisor – Oct. 1999 – Nov. 2003

Dispatch drivers for daily routes. Handle all the paper work for the daily delivery & pickups. Daily data entry for invoicing, filing & record keeping for drivers daily logs & D.O.T. inspection sheets. Called Delivery Service/Hot Shot companies as needed. Load/Unload trucks and relocate items in warehouse with forklift or pallet jack. Issue P.O. numbers for truck maintenance, fueling and DOT inspections. Handled phone calls from vendors for pick-ups. Kept 7 Inside and 7 Outside sales people extremely satisfied by getting deliveries to customers in a timely manner. Also assisted with covering “Will Call” as needed. Yearly physical inventory and assisted Inventory Control in locating missing items.

Shipping Dept. – Oct. 1998 – Oct. 1999

Checked orders before packaging for shipment via UPS, motor freight, delivery service or company truck. The UPS shipments, motor freight ladings, & load/un-loaded trucks with forklift. Pull “HOT” orders if needing to go out ASAP. Assist in receiving dept. and Will Call as needed. Assisted Inventory Control in locating missing items and data entry from the yearly physical count.

Education

Charles H Milby High School

San Jacinto College GED, Basic Auto Cad, Level 1 Computer Literacy & Microsoft Windows

March 2000 – 2004 Certified Forklift Operator

August 2008 I.I.C.R.Certified – Water Restoration Tech.

Key Qualifications

Supervisor, Dispatcher, DOT Regulations, Certified Forklift Operator, Inventory, Management, Operations, Customer Service, Shipping/Receiving, Logistics, Data Entry, Purchase Orders, Time Keeping, Administration, Material Handling, Multi Tasker, Very well Organized, Multi phone lines.

References

References are available on request.

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