Customer Service Microsoft Office

BOA YANG

** **** *** *****, ********** CA *****

Home: 916-***-**** - Cell: 916-***-**** - **********@*****.***

Professional Summary

Customer service and healthcare representative with 7 years of experience in the healthcare industry and 10+ years of

providing excellent customer service. Skilled in providing quality assured claims, great patient and customer

satisfaction; can also adapt easily to changing environments and demand.

Core Qualifications

Microsoft Office proficient Scanning/Filing

HomeCare 360 proficient Billing/Collections Experience

HIPPA Compliance Understanding of EOB/RA

Insurance Verification Claims Processing

Dosage Calculations Pharmacy Billing

Medical Terminology Claims Appeals

HCPCS and Modifiers Knowledge Knowledge of CMS 1500 Forms

Skills

Attention to Detail, Clerical Experience, Customer Service Skills, Data Entry Experience, PDP Knowledge, Microsoft

Excel, Microsoft Office, Multi-line Telephones, Organizing Skills, Quick Learner, Ability to Prioritize and a Self-Motivator

Experience

Billing Analyst

February 2016 to Current

Regional Cardiology Associates - Sacramento, CA

Knowledge with Medical Manager Software, work from aging reports to: process denials/correspondence, appeal claims

for payment, send corrected claims, bill secondary insurances, review accounts for adjustments, and processing patient

payment transactions.

Billing Rep I, IVF

January 2010 to September 2015

Coram Healthcare, CVS Specialty Infusion Services - Rancho Cordova, CA

HomeCare Net billing and coding, pulling and organizing reports through Microsoft Excel, coding and pricing

claims for major insurances such as Aetna, Blue Cross, Blue Shield, Medicare and Tricare.

Also processed CMS 1500 claim forms, electronic claims submission, secondary and tertiary claims submission,

processed corrected claim requests, submitted claim appeals, processed denials, overpayments and recoups,

answered patient phone calls, trained new employees and externs, processed Credit/recharge claims and

PBM/PDP claims.

Office Clerk

September 2008 to March 2010

Coram Healthcare, CVS Specialty Infusion Services - Rancho Cordova, CA

Filed and scanned any outgoing correspondence, filed and scanned checks and EOBs, processed check and.

EOB requests from all branches, trained externs on clerical duties, tracked and purged scanned documents.

Transferred paper charts to electronic chart, and assisted in projects when needed.

Education

Associate of Arts: Pharmacy Technology, 2011

Carrington College - Sacramento, CA

Pharmacy Technology

Pharmacy Technician License # 124833

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