Customer Service Accounting

Alicia Johnstone

** ******** ****** *****, ******** On, K0K1H0 613-***-**** ******.*********@******.**

Objective

My objective it to gain experience in the Event Management field. I’d like to use my organization skills, and skills I have learned in my studies in the industry.

Education

EVENT MANAGEMENT GRADUATE CERTIFICATE 2015-PRESENT DURHAM COLLEGE

Related coursework: finance, event production and site logistics, event planning, event programming, sales, catering, and sponsorship, human resources and volunteering, risk and security management, special events management, and a capstone theory and practical, media and marketing.

ADVANCED ACCOUNTING 2011-2014 LOYALIST COLLEGE

Two diplomas including Business Accounting and Advance Accounting

Related coursework: Payroll, project management, accounting, Simply Accounting, finance math, taxation (personal & corporate), auditing, business law, Statistics and many more.

Skills & Abilities

CLERICAL

With volunteering, I was always managing money, doing the filing, taking phone calls, sending out emails, preparing ads, brochures, and entering the information into spreadsheets.

ORGANIZATION

I have a great amount of organization skills. I plan out weeks in advance, file all paperwork into categorized files, and have a great amount of time management skills.

COMMUNICATION/COMPUTER

I have knowledge in most computer programs including excel, Microsoft project, Microsoft word, simply accounting, and the internet to name a few.

LEADERSHIP

Learned organizational skills, leadership skills, and creativity when leading girl guides for about ten years. This would include planning camping trips, fundraisers, community events and weekly meetings.

Have volunteered with my daughter’s school on field trips and class events.

Volunteer with my daughter’s dance class including planning the float for three Santa clause parades, fundraisers, and the final recital.

Experience

PLACEMENT STUDENT CITY OF QUINTE WEST – TOURISM & EVENTS DEPARTMENT MARCH 2016-APRIL 2016

I am currently completing a three-week placement with the City of Quinte West. I will be attending meetings regarding tourism and events regarding strategic planning, and other aspects of the department. I will also be completing a project assigned to me by the manager, including other event related activities.

EVENT PLANNER/OWNER TODAY & FOREVER EVENTS SEPTEMBER 2015-PRESENT

I volunteered my time to plan a fundraising event called K9 Wheels for Hope. We had a vendor show and motorcycle ride to raise money for dogs with Degenerative Meyolthapy (DM) with Furball’s Choice in Belleville Ontario. My duties included; gather donations and sponsorships for the event, book the venue, applying for permits, organizing ideas and carrying out the event. This was my very first event as a registered business.

Planned fundraising events and a dance recital for Astounding Heights in Trenton Ontario.

ADMINISTRATIVE ASSISTANT READ’S ACCOUNTING - TRENTON JULY 2014-MAY 2015

Customer service including cashier, using debit machine, handling money, preparing spread sheets of clients monthly transactions, filing, preparing information for tax returns to be completed, scheduling, and speaking with clients.

CUSTOMER SERVICE REPRESENTATIVE MULTIPLE BUSINESSES 2008-2012

Customer service including cashier, using debit machine, and handling money.

Preparing presentations, memos, filing and spreadsheets for accounting purposes

Preparing food and beverages for customers, cash handling, and customer service.

Preparing information from clients to prepare for their taxes

Worked as a server for over a year at Fern Resort in Orillia. Here I served guests their meals, participated in activities at the resort, learned a great amount of customer service skills.

Worked at Two Canoes Café in Rama for almost a year serving customers meals, preparing meals, and great customer service.

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