Data Entry Customer

Diamond Stewart

**** ******* ***** *********, ** 76051 817-***-**** *******@*******.***

Objective

To obtain a position in a company. As well as be provided with the opportunity to contribute my knowledge and skills to not only benefit the company I work for, but also to demonstrate my eagerness ad determination to ascertain a position I can excel in and hence advance from.

Education

Lake Highlands High School 2008

Richland Community College Dallas, TX 2011

Business Associates Degree

3.6 GPA

Experience

August 2015- Present

Extend Health Inc. One Exchange Application Data Processor Irving, TX

Ensure that internal and external service levels are met in a timely and high-quality manner

Facilitate application data collection from participants in a timely and accurate manner

Ensure CMS, DOI and Carrier partner compliance requirements are met

Resolve escalated issues in a timely manner to promote customer satisfaction

Maintain client and participant data with the highest level of accuracy

Ability to work in a team environment

Ad-hoc projects

December 2013-July 2015

Xerox Corporation Customer Care Specialist Arlington, TX

Take inbound calls from bank customers, listen and understand their needs (deposits, financial transactions, adjustments, and online banking), and help to identify a solution while gathering information, researching/resolving inquiries and documenting resolutions. * Inform customers about available services and assess customer needs.

October 2012-December 2013

Caliber Home Loans Loan Processor Irving, TX

Serve as subject matter expert (SME) regarding Caliber's policies, procedures, products, promotions and technology.

Manages multi-state loan pipeline of loans.

Conducts daily review and follow-up with customers and vendors regarding outstanding items; gather necessary documentation as needed.

Responds to business partners' e-mails, questions and phone calls.

Communicates to Processing Supervisor if unable to achieve a timeline or to resolve an error.

Escalates any fraud files to Risk Management Leadership Team.

Communicates to Branch Manager and Loan Consultants on status/needs.

Coordinates pipeline management with Loan Consultant.

Manages key dates, for example, lock expiration, contingency date, contract date, credit doc expiration, ECOA, MDIA and other compliance related dates.

Performs data entry to update all internal computer systems and loan files with notes regarding all actions that affect the loan in accordance with company requirements.

Maintains contact with customer to provide status updates.

June 2010- October 2012

Nationstar Mortgage Loan Processor Lewisville, TX

Performs the processing of mortgage loan files requiring the verification of loan documents including income, credit appraisal and the title insurance. Also prepare closing documents and arrange closings with Mortgage Professional and closing department.

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