Customer Service Sales

OBJECTIVE:

Bilingual and dynamic individual seeks a position where my experience can be utilized to increase the operational efficiency of your business.

AREAS OF EXPERTISE

Ability to type 55 words per minute.

Bilingual in English and Spanish with the ability to read, write and speak.

Independent worker and facilitator with a proven track record at reaching company goals in a sales and customer driven environment.

Major strengths include customer service interaction, dependability, and excellent organizational skills.

Able to handle high volumes of cash and checks, balanced receipts make daily deposits.

Strong team player that believes in getting things done efficiently, effectively, and being committed to quality customer service.

Experienced in operating multi-line phone systems, copiers, printers, and fax machines, computers, software including MS Office Suite, Outlook, Word and excel and also Internet Research.

RELEVANT WORK EXPERIENCE

TKR Painting Houston, TX

Painter/Laborer 11/15 – 03/16

Ordered paint supplies and materials.

Operated and maintained various power and manual tools.

Prepared surfaces and applied paints, stains, shading stains, and clear finishes.

Applied paint, vinyl and wallpaper including special papers and fabrics to walls, furniture and structures.

Examined and maintained painted exterior and interior painted surfaces, trimming and fixtures.

Removed previous paint by means of sandblasting, scraping, sanding, hydro-blasting and steam-cleaning.

Read blueprints and drawings of the premise for the execution of painting job.

Cleaned up job site after work and returned equipment and tools.

The Heller Group Houston, TX

Customer Service Rep. 05/15 – 11/15

Read from scripts and entered support tickets sent in by customers via email and phone.

Conducted research and made phone calls for the purpose of verifying information for the company.

Conferred with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

Maintained customer records by updating account information.

Worked with customer service manager to ensure proper customer service was being delivered.

Partners in Care New York, NY

Home Health Aide 02/11 – 03/15

Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Provided patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming.

Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Provided patient and families with emotional support and instruction in areas such as preparing healthy meals, independent living, and adaptation to disability or illness.

Administered prescribed oral medications under written direction of physician or as directed by home care nurse and aide.

Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship.

All Day Variety Clothing store New York, NY

Sales Representative 08/09 – 12/10

Maintained and restocked Inventory and set up merchandise on the sales floor.

Provided Customer Service by answering customers’ queries and concerns.

Ensured that all customers receive excellent service through direct salesmanship, and prompt and courteous service.

Attended weekly sales meetings and cultivated successful relationships with retail customers.

Greeted each customer that comes into the store in a warm manner.

Prepared merchandise for display and assisted customers with purchase decisions.

Assisted in physical inventory counts and watched out for loss prevention through leakage and theft.

Associated Supermarket New York, NY

Cashier 02/09 – 08/09

Greeted customers entering establishment.

Maintained clean and orderly checkout areas.

Stocked shelves, and marked prices on shelves and items.

Received payment by cash, check, credit cards, or automatic debits.

Issued receipts, refunds, credits, or change due to customers.

Assisted customers by providing information and resolving their complaints.

Identified prices of goods using cash registers or optical price scanners.

EDUCATION

Washington Irving High School New York, NY High school Diploma Graduated 2010

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