Customer Service Representative
Resume:
CLIFTON B. EPPS
Columbia, MD 21046
***********@*****.***
EDUCATION:
Norfolk State University
Norfolk VA
Major: Entrepreneurial Studies (Business) 126 Credit Hours
SPECIAL SKILLS:
Customer service, problem solving and decision making skills, strong written and oral communication skills, knowledge of computers, Microsoft Office, sales and cash handling experience
WORK EXPERIENCE:
Interviewer, (temp) HealthStream Research, Inc.
June 2010-December 2010
Interview patients about recent hospital or healthcare experiences
Conduct healthcare related research
Customer Service Representative, The Cleaning Authority, Columbia, MD
June 2005 – January 2009
Serve as a liaison between 180+ franchises and their customers
Handle inbound calls from customers
Process messages for franchises, including use of electronic message board
Set estimate appointments for new customers
Meet daily goals for call volume
Meet daily goals for appointments
Exceeded all goals on yearly reviews and earned raises as goals were exceeded
Sales Clerk, Journey’s, Columbia, MD
May 2004 – November 2004
Assist customers with trying on apparel
Meet weekly and monthly sales goals
Maintain stock room, re-order and store weekly shipments
Create sales displays
Up-sell accessories at counter
General Customer Service
Front Desk Clerk, American Family Fitness Center, Richmond, VA
October 2003 – March 2004
Greet and sign in customers
Take payments
Direct guest to membership staff
Handle incoming calls
Clerk Typist, Office of the Corporation Counsel, Child Support Enforcement Division
Washington, DC, April 2001 – May 2002
Answer incoming telephone inquiries regarding child support cases
Provided documents utilizing Microsoft Word software
Performed various tasks utilizing Microsoft Excel, Microsoft Outlook, Internet Explorer and the D.C. Child Support System (DCCS)
Assisted Specialists in the performance of routine paternity and child support enforcement functions
Completed assignments by applying the principles, procedures and work techniques pertaining to paternity and child support
Gained a thorough knowledge of the civil and administrative laws governing the child support IV-D Program
Gained a thorough knowledge of how to establish paternity and child support obligations in compliance with Federal and D.C. rules, regulations, policies and procedures
Customer Service Representative/Assistant Manager, Mail Boxes, Etc., Columbia, MD April 2000 – January 2001
Notarized documents as a sworn in Howard County Notary Public
Sorted mail and assisted customers with boxing packages
Assisted customers with faxing and copying documents
Provided laminating and binding documents service
Maintained and reconciled cash drawer
Utilized various software to process packages for shipping (UPS, FEDEX, USPS, DHL)
Made nightly deposits
Opened and closed the store
Bank Teller (Internship), Wachovia Bank, Hampton, VA
July 1999 – September 1999
Processed various account transactions
Processed paying and receiving functions
Cashed checks and processed deposits
Informed customers of bank promotions and products
Maintained and reconciled cash drawer
Prepare packages for shipping based on all specifications
Customer Service Representative, Skyalland Marketing, Columbia, MD July 1998 – January 1999
Conducted Internet research on various car products
Completed telephone surveys on vehicle service visits
Scheduled vehicle service appointments via telephone
Served as liaison between clients, car dealerships and customers
Customer Service Representative, West Teleservices, Hampton, VA January l996 – June 1996
Processed orders for clients via telephone
Provided accurate information and quality customer service
Up-sold additional related products to customers
Bank Teller, Jefferson National Bank, Richmond, VA
February 1993 – June 1993
Processed paying and receiving functions
Informed customers of bank promotions and products
Maintained and reconciled cash drawer
Worked various shifts including evening hours
Interests: Music, Poetry, Reading, Writing and Sports
References: Available upon request from School of Business, Entrepreneurial Studies Department, Norfolk State University
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