Customer Service Sales

Anthony Lee 479-***-****

**** *.****** ***., **********, AR 72764 ******@***.***

Qualifications

● 10+ yrs Business Development ● 10+ yrs Merchant Services; MC/Visa Processing

10+ yrs Relationship Management ● Debit and Pre-Paid Cards

Portfolio Management ● Bank Operations

Contract Negotiations ● Problem solver

Professional Experience

Merchant Advocate (work remotely)

TSYS Merchant Solutions, Columbus, GA Jan 2011 – Feb 2015

Developed business by signing and enhancing referral partner relationships including Arkansas Auto Dealers Association; Arkansas Grocers & Retail Merchant Association; Financial institutions; and retail businesses (including past clients)

Mentored and trained peers

Asst Vice President – Merchant Services and Sales

Community First Bank, Harrison, AR; 5 Branches Dec 2003 – May 2010

Created merchant services program from ground up

Developed Business utilizing merchant services

Produced approximately 450 merchant locations which increased revenue and deposits

Updated ATM and Debit functionalities; Added Business, Picture, and HSA Debit Cards

Researched, developed, and initiated an Instant Issue Debit Card Program with machines

Initiated MasterCard/Visa Gift and Payroll Card system

Sales and Service Executive (worked remotely)

Discover Financial Services, Riverwoods, IL Nov. 1998 – Nov. 2003

Developed Business using Discover brand products including MC/Visa Processing

New business resulted in approximately 600 additional merchant locations

Represented Discover at trade shows and other community functions

Signed and converted agent banks to bank card referral program resulting in solid lead generation

Trained and mentored other sales executives who performed beyond management’s expectations

Signed one of the first businesses to Discover’s branded gift card program

Summary of Skills and Knowledge

MasterCard and Visa Interchange; Customer Service; Client Retention; ATM/Debit Card Networks and Interchange; Self Starter; Detail Oriented; Credit Card Equipment; POS Terminals; Blackberry; Operating systems (TSYS, First Data, etc.) ; Sales Force; Instant Issue Debit Cards and Certified Equipment; Microsoft Office (Excel; Outlook; Word; Power Point)

Education

Bachelors of Business Administration – Finance - University of Texas at Arlington, Arlington, TX

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