Customer Service Office

Shareika Tellison

**** **** ******* ***** ********, TX 77407 Cell: 281-***-**** *******@*******.***

Houston's Best Medical Supply Company February 2007 - December 2014 Office/Billing Manager Houston, TX

Responsible for daily production of office.

Open and close store, light data entry, and answer phones.

Assists customers with billing, filing, assisted owners with marketing.

Provide excellent customer service to customers and also assist other employees.

Ability to make sound decisions, take independent action, analyze problems, lead project teams utilizing project management skills, and communicate effectively.

Provide clerical support, inclusive of operating office machinery, and maintaining office supplies. Washington Mutual June 2005 - January 2007 Loan Coordinator Houston, TX

Front end processing of incoming credit requests from various channels working. Perform initial credit analysis for completeness of all necessary information and review financial information for consistency. Make credit decisions on loan requests & clear conditions on existing Approved loan requests. Plan, organize, and initiate a series of general and specialized clerical or basic administrative tasks, such as: preparing and processing adverse actions for loan rejections, entering and extracting data from the system, processing credit approvals/declines and loan response advices and shipping files to loan servicing. Answer department telephone calls. File various documents and maintain records. Provide clerical support, inclusive of operating office machinery, and maintaining office supplies.

S.A.T Medical Supply February 2003 - March 2005 Office Manager Houston, TX

Responsible for daily production of office.

Open and close store, light data entry, and answer phones.

Assists customers with billing, filing, assisted owners with marketing.

Provide excellent customer service to customers and also assist other employees.

Ability to make sound decisions, take independent action, analyze problems, lead project teams utilizing project management skills, and communicate effectively.

Provide clerical support, inclusive of operating office machinery, and maintaining office supplies.

ChaseCom September 2003 - January 2004 Sales Associate Houston, TX

Outbound calls to SBC customers, update customers account information.

Light data entry, using heavy communication and telephone skills.

Sold additional SBC products.

Houston Community Call Center June 2002 - February 2003 Supervisor Houston, TX

Supervise a team of 15-25 telemarketers, issue payroll checks.

Train new members and assist customers with their concerns.

Coordinate team functions, motivating, coaching and developing associates to achieve optimal performance results. Develops training materials and trains employees on all appropriate aspects of programs, systems, and applications.

Education Houston Community College Other Houston, TX

The Austin Institute of Real Estate

Real Estate Agent (Studying) 2013

Remington College Other

Medical Billing & Coding Houston, TX

Certified Coding Associate

HIPPA OSHA

CMS-1500 TRAINING

Skills

PC skills to include ability to work in Word, Excel and Access databases

Excellent written and verbal communication skills

Accuracy with attention to detail

Analytical/problem solving skills

Strong decision making skills

Objective

A position in a company that seeks an ambitious and career conscious person where my acquired skills will be utilized toward continued growth and advancement. I bring to your office superb administrative and problem-solving skills, excellent interpersonal and leadership skills, commitment to professionalism and ethics, analytical and detailed-oriented abilities.

Contact this candidate