Sales Customer Service

Gerald Swank **** W Avior Dr, Tucson, AZ *****

**********@*******.*** • Cellular 970-***-**** • Home 520-***-****

Retail Sales / Sales Management / Work @ Home

Summary

I was the National Sales Manager for RLI (Replacement Lens Inc), and called on large producers of hard contact lenses throughout the United States and sold our insurance program that retained 80% of all customers annually. My sales helped the company increase their publicly held stock from an initial $8 per share to $39 per share in a 3 year period.

I served as Captain in the United States Air Force and Air National Guard - 1956 - 1968 - as Public Information Officer at Ellsworth AFB and Fighter Pilot (1680 hours) "Top Gun" for 169th Fighter Squadron 1966 & 1967 in the Air Force National Guard.

Member of SPEBSQSA (Now the Barbershop Harmony Society) for over 20 years.

I am a team player, and can lead a department to higher levels of performance, as required by company directives.

Experience

Owner 1973 / 2012

Have been successfully self-employed, including Penelope's World Famous Burgers & Fries (13 years) & LaserMasters - Remanufactured Laser Toner Cartridges, Refilled InkJet cartridges. Repaired Laser &

InkJet Printers and sold Office Supplies for Northern Colorado Region.

Convergys – Tucson AZ - Inbound Sales 06/2015 – 10/2015

Cartridge World Tucson - Retail Sales - Cashier (POS) 02/2013 - 04-2015

APAC (Call Center - Tucson) - Inbound Customer Service Calls 10/2012 - 02/2013

HarborFreightTools - Retail Sales - Cashier (POS) 08/2012 -10/2012

Education

Iowa State University, Ames IA 1952

Bradley University, Peoria, IL 1953/1956

USAF Pilot Training, Williams AFB AZ 1961/1962

BA Communications, Radio, Television

Fighter Pilot

Skills

• Excellent Communication (Customer Sales & Service)

• Phone Communications (Very comfortable making sales & service calls)

• Customers consistently call or return, asking specifically for me to help solve their problems & concerns

Training

Dale Carnegie Sales Course Learned the five (5) parts of a sale. Increases closing rate significantly

Volunteer

Estes Park Urban Renewal Authority

Member, Vice Chairman, Chairman

In 1982 Estes Park, Colorado suffered a disaster, when over 352 million gallons of water (From a dam burst in Rocky Mountain National Park) came through the business district and destroyed almost all of the businesses on the main street of the town.

The Town Council formed an Urban Renewal Authority, with a life of 25 years. I was appointed to the authority for the remaining 17 1/2 years of the Authority's term.

I was the designated "Small Business Owner Representative" and was to assure that the focus was not only the rebuilding of the affected area, but that there was to be nothing that would negatively impact the businesses that were damaged.

The Authority spent 16 million dollars, using Tax Increment Financing, to restore the area, and as a result of their efforts, returned over 38 million dollars of increased sales taxes, during the life of the Authority. The Authority also received many awards for "Outstanding Design and Excellent Improvement of downtown Estes Park". Many communities have visited EP, to study & copy our programs.

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