Customer Service Engineer

ELMER M. MANUEL

**** ********** ****, **** **. 408-***-****

SAN JOSE, CA. 95132 Cell no. 408-***-****

Email address: *****.********@*****.***

OBJECTIVE:

Looking for a Production Scheduler Planner II I that I can apply my previous experience and knowledge.

PROFESSIONAL SUMMARY

Over 18 years experience in Production/Material Handling maximizing my cross- functional knowledge in teaming, problem solving and organizational skills.

PROFESSIONAL EXPERIENCE:

World Financial Group: December 2011 to present

Work part time as Financial Consultant

Help people to save money, make money and earn an income.

Provide free financial analysis

Ensure they have the proper protection in life (life Insurance)

Oryx Advanced Materials, Fremont, CA October 16, 2008 to November 11, 2011

Planner / Scheduler

Prepare Daily and Monthly shipment schedule

Work closed with shipping Supervisor to make sure we are shipping on time

Review the Open Sales Order Report

Prepare PO for outside activity like machining

Conduct weekly meeting with cross functional department

Monitor the delivery schedule on most of the vendor

Provide priorities on what to be done at in house machining job

Silicon Storage Technology, Sunnyvale, CA March 12, 2001 to June 24, 2008

Senior Operations Analyst:

Monitor Inventory and Capacity for the assign factory.

Monitor Assembly Input and Output.

Prepare ARP releases for Production and Engineering build.

Prepare quarterly PR for Assembly and Test for the entire factory.

Work with Purchasing to monitor and lower the cost at Assembly/Final Test/ Misc. activities

Create additional PR’s during the quarter.

Provide three months rolling forecast to assembly vendor.

Project Coordinator for setting up new Assembly and Test vendor.

SanDisk CORPORATION, Sunnyvale, CA 1999 to Feb 28,2001

Planner III (April 3, 2000 to Feb 28, 2001)

Prepare daily Supply Plan.

Participate in daily conference call to ensure steady production flow.

Resolve issues relating to daily production.

Ensure that all subs have required documentation to maintain steady production.

Ensure that all subs provide all necessary reports/documentation for monitoring daily production.

Monitor and maintain subs daily production metrics including:

Complete weekly wafer allocation to all subs.

Responsible for weekly activities to ensure production;

Complete work order and inventory reconciliation's, maintain PO, W/O and resolve negatives inventories.

Planner II (April 6, 1999 to April 2, 2000)

Planned, Confirmed and Released work orders and P.O for sub-contractors.

Issue materials to sub-contractors local and oversea.

Closing work orders and P.O.

Generate daily waterfall for production meeting.

Responsible for drop shipments, issuing assembly instruction and all the process involved.

Work with local sub-contractor representatives for the daily schedules.

Data entry (unplanned receipts)

Responsible for the correct paperwork in receiving tested parts from the vendor.

Responsible for reconciling the assign accounts.

Pre-closed work orders prior submitting to Finance.

Responsible for answering all DMR those sub-contractor requests

Generate work orders by looking the MRP requirements.

NORTHERN TELECOM, Santa Clara, CA. 1987-1998

Senior Production Planner/Scheduler (1996-1998)

Introduced new products and phase out old product that include forecast and affectivity date.

Planned for safety stock prior passing Gate III.

Published customer service CRD (Customer Request Date) report and detail customer misses.

Help in maintaining inventory level of materials in the floor and stockroom.

Interfaced with Product Planner and Process Engineer for any changes in the manufacturing of the product through ECO or MCO.

Worked closed with Sales, Customer Service, and Management Team.

Ran and published the Manufacturing Load in Hours and later need to be discussed and agreed by Planning Department and the Manufacturing Manager.

Verify and evaluate manufacturing Bills of Materials for accuracy.

Worked closed with Finished Goods and Manufacturing for on time delivery to customers.

Set priority in Manufacturing.

Worked closed with Purchasing for on time delivery of materials.

Generate production Plan & Schedule through MPS (Master Production Schedule)

Production Control/Planner (1992-1996)

Monitored daily reports using pmp600, 358.

Generated weekly schedule using MPS (Master Production Schedule).

Interfaced with Process/Manufacturing Engineer for any changes in the manufacturing of a product.

Worked with Product Planner on all Proto and Preproduction schedules.

Worked on all Customer Service Rep expedite orders.

Worked with Manufacturing Supervisor and personnel for any expedite orders requested by Customer Service Rep.

Planned and confirmed work orders.

Worked closed with Master Scheduler.

DISTRIBUTION SPECIALIST (1987-1992)

Updated stock transfer and WIP transaction.

Received and stock finished goods from manufacturing.

Printed merchandise and system orders.

Received phone calls from Customer Service Rep for merchandise and system orders.

EDUCATION AND TRAINING:

B.S.M.E Bachelor of Science in Mechanical Engineering

Manila, Philippines

APICS Classes - Material and Capacity Requirements Planning (MRPII)

Production Activity Control

REFERENCE: Available upon request

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