Customer Service Medical
Resume:
ANGIE ZINGG
HUMBLE, TX **396
****************@*****.***
Career Objectives
Seeking an opportunity as a Customer Service Representative or any position in my field of experience, or any position in the medical field as that peeks my interest. I also desire to acquire a good position in the field of medical billing and coding
Summary of Qualifications
Three years of experience in a assisted living environment, was a supervisor over 13 care attendants, assisted with administering medications which were not required to be certified, A Liaison with doctors, and other medical providers.
Work History
Tessla Medical Diagnostics, SPRING, Texas
Biller/Coder May 01, 2014 - Jun 06, 2015
Processing medical claims to major insurances for durable medical supplies/equipment, using CPT coding and ICD- 9. Verifying coverage thru insurance companies and collecting all information on patients demographic sheets, in order to process a clean paper claim. Reviewing and appealing unpaid and denied claims. Also working with workman's comp and VA claims and third party cases, involving Law Firms. Also updating patients charts, filing, following up with patients script making sure they received the proper therapy equipment/supplies. Ordering office supplies, data entry, answering phones, faxing the approved scripts to the physicians. Collecting unpaid claims from attorney's and workman's comp insurances. Have great customer service skills and professional at all times. Resumed denial claims, by correcting EOB's and contacting major insurance and third party insurances. Furthermore utilize and maintain EMR/EHR records daily.
Midway, CONROE, Texas
Cashier Dec 10, 2012 - Apr 01, 2013
Duties generally include ringing up customer purchases, maintaining inventory, keeping the store neat and clean and maintaining restrooms, grounds, financial reporting and accurate money handling. Pride Home Health Services, San Antonio, Texas
Caregiver Oct 01, 2010 - Jan 03, 2011
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Check patients' pulse, temperature and respiration. Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets. Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship.
Direct patients in simple prescribed exercises or in the use of braces or artificial limbs. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness Harmony School of Science, AUSTIN, Texas
School Nurse Aug 15, 2006 - Sep 16, 2008
Health and Safety for students and staff.
Heatherwide Assisted Living, Pflugerville, Texas
Care attendent/Med aide Nov 05, 2004 - Jun 04, 2005 Supervised floater on my shift, read doctor orders and updated charts, passed out medication (on meds which no cert. needed)assisted with clients on the floor,scheduled appointments, collected speciments,CPR and First Aid Cert. Each month tested on medication and passed each time 100% scores. on Had personal situation which supervisor did not understand, please do not contact at this time for reference. Havenwood, Austin, Texas
Care Giver May 10, 2004 - Oct 04, 2004
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Monitor patients vital signs
Provide patients with ADLs
Interacting with patients keep them mentally healthy and alert. Administered medications, under the written direction of physicians. Planned nutritional meals directed by physicians
Family and Patient Counseling
Hearthstone, Temple, Texas
Medical Supervisor Jan 02, 2003 - May 05, 2004
Tracking, preparing and administering medications to patients in according to State and Federal regulations. Provide resident care through assisting residents to ensure their cleanliness, nourishment, rest and activity in a manner conducive to the residents' comfort and safety. Nextel Communcations, RESTON, Virginia
Cusomer Service Rep Dec 01, 2001 - Apr 15, 2002
Received incoming calls at a Call Center for a wireless phone company. Answered billing, tech questions, processed new service, and updated information, promote new products and services. Most of all kept customers from cancelling their cellular services with Nextel.
Note:
when calling for reference; I was under Angela Bustos. Occupational License or Certification
Medical Administrative Specialist Billing/Coding Certification Performance Training Institute
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