Administrative Assistant Customer Service

Da’Lyna Brown

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***** ********* ***** *******, ** 77084

Cell: 713-***-**** Home: 832-***-**** **************@*****.***

Career Overview .

Outgoing, results driven and client-focused administrative professional with over ten years of administrative and client relations support in multi-industry environments. Excel at leveraging interpersonal leadership skills to build, sustain, and foster peak-performing teams. Experienced trainer with demonstrated success in confidential communications. Proficient with MS Word, Excel, PowerPoint, and Outlook, FileMaker Pro, Internet Explorer, Mozilla Firefox, and Fundamental C Language Programming. Fluent in English.

Work Experience .

OMRT Specialist

June 2014- Present

DISA- Houston, TX

Coordinated with HR departments of various oil companies to perform pre-employment screenings. Upon hire was responsable for receiving alcohol and drug test results from testing facilities and submitting them to our clients. Was promoted 6 months later to work with medical and occupational health results for the pre-employment screenings. Currently, I obtain and process medical results from our various collection sites all over the US and submit them to the pre-employment order to our clients.

Administrative Assistant

March 2009- May 2014

Shell Oil Company- Houston, TX

I scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers. I trained 2 administrative assistants during a period of department expansion to ensure attention to detail and adherence to company policy was achieved. Recorded, transcribed and distributed minutes of meetings. Maintained the utmost discretion when dealing with sensitive information. Managed travel and expense reports for department team members.

Administrative Assistant/Contract Position

April 2008- February 2009

Bank of America- Houston, TX

Called current Bank of America customer’s offering identity theft protection, office environment, faxing, using Microsoft Excel, Access, Outlook, Word, and PowerPoint. Contacted prospective customers to determine customer's needs, present information, and explain available information. I did portfolios on how to decrease identity theft on Bank of America customer accounts monthly, after three months I was given the opportunity to oversee and train new customer service representatives.

Account Manager/Contract Position

January 2007- March 2008

Chase Financial- Houston, TX

Made outbound calls to customers in office environment who were 1-30 days behind on car loans, arranged for debt repayment or establish repayment schedules, based on customer’s financial situations. Notified customers, who had delinquent accounts by mail or telephone, also advised customers of necessary actions, and the strategy for debt repayment. Persuaded customers to pay amounts due on car loan, also determined reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Educational Background .

University of Houston- Associates Degree /Business Administration Houston, TX

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