Customer Service Administrative Assistant
Resume:
Manpreet K. Walia
Brampton, Ontario, L6P1E9
***********@*****.***
Dear Human Resources:
This letter is to express my interest in discussing employment within your company. I believe that my experience and education will make me a competitive candidate within your company.
The key strengths that I possess for success in this position include, but are not limited to, the following:
Provide exceptional contributions to customer service for all customers.
Communication skills.
I am a self-starter.
Eager to learn new things.
You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom your employee’s and clientele will rely. I also have a wide span of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. Please see my resume for additional information on my experience. Just a brief detail, as I am working with Dilawri Group of Companies as an business development coordinator and is responsible for generating additional income for Group Dealerships by assisting and supporting Service Departments in achieving lifetime customer loyalty to the Dealerships and by increasing appointments sales and customer rentention.
I hope that you'll find my experience and interests intriguing enough to warrant a face-to-face meeting, as I am confident that I could provide value to you and your customers as a member of your team.
I can be reached anytime via my cell phone, 416-***-****. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Sincerely,
Manpreet kaur
23 Merlin Dr
Brampton, Ontario
L6P 1E9
***********@*****.***
Manpreet Walia
Objective
To acquire gainful employment where my skills and education will be utilized.
Experience
2016-Present Dilawri Group of Cos. Mississauga, Ontario
Business Development Coordinator
Solicit existing customer, to promote maintenance services recommended by manufacturer.
Perform outbound calls to new and existing service department customers to schedule service appointments.
Follow up with service department customers on the telephone within 48-hours to ensure customer satisfaction and gather all required information from customer to verify their satisfaction.
Update customers on web based advertising program and monthly specials via emails/ mails etc.
Maintain a customer-focused work attitude at all times.
Performing on customer retention program as how to get our lost customer back by offering them coupons, discounts, specials etc.
Responding to the high volume of inbound calls in professional manner.
Corresponding to the after hour emails by customers.
2009-2016 Zoom Rent A Car Mississauga, Ontario
Administrative Assistant/Customer Service Representative
Responsible for handling customers queries personally, via email, by
Telephone and answer them accordingly.
Book car rentals, fill out contracts pertaining to the car rentals
Answered the telephone and dealt with customer reservations
Corresponded with customers through email and telephone.
Handled general office duties and doing customer service.
Dealing with various insurance cos. pertaining to rental contracts
regarding insurance replacement, handling insurance replacements i.e.
Calls to insurance cos. For initial authorizations, further and final
extensions and dealing with different body shops and do follow-ups with
Body shops regarding repairs on vehicles.
Attending to customer's complaints and undertaking steps for
effectively resolve them.
Manage a high-volume workload within a deadline-driven environment.
Responsible for retention of corporate accounts and also creating new business sales which ensure the branch performance
Study market research and trends to determine consumer demand, potential sales volume and effect of competitors operations on sales.
Responded to a high volume of telephone inquiries with friendliness and professionalism.
Responded to customer inquiry calls, quickly accessing the customer needs and problems in order to deliver an ideal solution.
Handling cash and credit card related transactions.
2006-2008 Signs Outlet Inc. Mississauga, Ontario
Administrative Assistant
Answered the telephone and dealt with customer orders.
Corresponded with customers through email and telephone.
Managed time keeping of employees who manufactured the signs.
Made appointments for the owner of the company.
Handled general office duties.
Coordinated inventory control, receiving; merchandising, and store maintenance.
2005-2006 Tandoori Hut Restaurant L.L.C. Ajman, U.A.E.
Customer Service and Cashier
Responsible for stock in hand and further ordering.
Assisted in the training of new customer service representatives.
Prepared daily sales reports for the sales team.
Handled all cash transactions and completed other tasks as assigned by management.
Performed End of the day reports and counted cash end of day.
Ensured customer service and satisfaction.
Education
2000-2001 Hindu Kanya College Punjab, India
Post Graduate in E-Commerce & Internet in Computer Applications
1998-2000 Hindu Kanya College Punjab, India
B.Com. Bachelor in Commerce.
1999-2000 CMC Punjab, India
Diploma in Computer Software.
Skills
Proactive and having multitasking ability.
Resourceful, hardworking, patient, trustworthy, and result oriented.
Independent and self-starter, person with a strong work ethic.
Adept in handling assignments with accuracy, persistency, confidentiality and integrity.
Computer literate performer with extensive software proficiency covering a wide variety of applications.
Flexible team player with an ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions.
Flexible team player with an ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions.
Strong written and verbal communications skills.
Interests
Languages Known
Walking, watching movies, gardening.
English, Punjabi & Hindi.
Contact this candidate