Customer Service Data Entry
Resume:
Terricka Jones
Houston, TX ****8
Cell: 713-***-****
*************@*****.***
Objective
To obtain a challenging position that will utilize my knowledge, skills, and talent in order to fill a position while offering an opportunity for advancement.
Professional Summary
Seasoned customer service professional with 5 years of customer service experience, great with conflict resolution, customer care, and cash handling.
Experience
Customer Service Representative
August 2012 to April 2013
Allied Cash Advance – Humble, Texas
Provided great customer service to the customers.
Ensured all customer transaction was accurate and all company policies were followed.
Took on store responsibilities: Opening/closing the store, Cash Handling, Inventory Control.
Phone Etiquette.
Processing applications.
Data Entry.
Traveling for marketing, collections, banking responsibilities, staffing.
Teacher
August 2009 to November 2012
Delk's Happy Time Learning Center – Humble, Texas
Supervised 9 teachers, while overseeing the curriculum used in the center, and provided training to the staff.
Ensuring the center was in full compliance with all state licensing and safety regulations.
Conducted monthly Fire and Disaster drills to ensure safety for the children and staff.
Developing/ reviewing the teacher lesson plans on a weekly basis.
Taught the after school age classroom for state required hours.
Handle parent’s concerns and questions along with conveying any policy changes to the parents as needed.
Performed data entry tasks in regards to NCI processing, the meal program, and payroll
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