Customer Service Sales

QUINTIN J. MORGAN

**** ******* ******* **, *******,TX 77083 832-***-****, *******.********@*****.***

OBJECTIVE

To obtain a position with a company that will allow me to utilize my comprehensive background in retail operations, sales training/teambuilding, inventory management, exemplary customer service and human resources.

EXPERIENCE

2013 TO PRESENT

United Healthcare

Houston, TX

SENIOR CUSTOMER SERVICE REP

Handled 80-120 calls per days for CHP government plans as well as employer and broker calls.

Assisted with escalated calls and quality analysis.

On the job training coach, de facto team lead.

2011 TO 2013

Nordstrom

Houston, TX

MEN’S TAILORED CLOTHING DEPARTMENT MANAGER

Elevated sales from already strong sales department by 12 percent compared to previous year.

Initiated, developed, and nurtured new prospects to generate additional sales revenue.

Accomplished sales goals by launching comprehensive marketing, advertising, and phone/email campaigns.

Assisted fellow managers by implementing sales techniques and visual displays that resulted in higher profit margin companywide.

Invigorated my sales team to make the most out of every client by designing an extensive training program that is now used by the company for all new hires.

2008 TO 2011

The Home Depot

Houston, TX

HUMAN RESOUCES ASSISTANT

Prescreened applicants, scheduled interviews with qualified candidates, conducted new hire orientation, and filed all new hire paperwork.

Created and maintained schedules for over 300 associates, and verified payroll before submitting to Human Resources Manager.

Launched an employee of the month incentive program to build unity and promote outstanding customer service.

2006 TO 2008

The Home Depot

Houston, TX

SPECIALTY DEPARTMENT MANAGER

Exemplified excellent leadership skills by communicating effectively with employees and motivating them to perform at their best. Also set direction for team by using hands on approach to training.

Improved customer service by developing a new customer survey soliciting feedback to quickly resolve customer complaints and ensure top quality service and satisfaction by being involved in all aspects of the sales process, relationship building and closing sales.

Performed inventory checks, maintained budget, created sales projection charts, and conducted semi and annual performance reviews for 18 sales professionals.

EDUCATION

2003 TO 2009

University of Houston

Houston, TX

CANDIDATE FOR BACHELORS OF POLITICAL SCIENCE

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