PC Technician
Resume:
Brian Dennis Jr.
*** ******* ***** *******, ** **330 Phone: 919-***-**** E-Mail: *****.********@*****.***
919-***-**** *****.********@*****.***
Trained computer support professional that is transitioning into a new career path. Has a demonstrated ability to integrate computer skills, customer service experience, and related education to exceed technical, business, customer requirements, and overall company goals. Professionally trained A+ certified by CompTIA. Committed and motivated employee focused on the success of the team, the solutions, the company and its values, while also maintaining individual success.
TECHNICAL SKILLS
Windows /2000/XP/7
Microsoft Office
Hardware/Software installation
Network protocols and standards
Microsoft networking
Desktop systems
Set-up users and policies
Network implementation
Install, configure, upgrade and troubleshoot vendor neutral systems
Component repair
OS Fundamentals
Perform post installation configuration
Troubleshooting
TCP/IP configuration
Preventative system maintenance and support
Install and configure client and server operating systems
Understanding of development, networking, security and business concepts
Diagnosing software and hardware problems
Install and configure Windows Server 2003/08
Active Directory
VPN
POS (Point of Sale)
TECHNICAL TRAINING AND CERTIFICATIONS
New Horizons Computer Learning Centers, Durham, NC
Current certifications: CompTIA A+
WORK EXPERIENCE
Lee County School System September 2015-Present
Technology Assistant
• Ensure teachers know how to use available software and hardware. • Ensure equipment is working properly.
• Perform backups as required.
• Train users for full utilization of hardware and software.
• Provide timely resolution of computer problems by providing answers or referral.
• Install new software.
• Develop applications for users.
• Evaluate hardware and software and make purchase recommendations
• Performs other duties and responsibilities as assigned by supervisor
CompuCom May2014 -September 2015
POS Field Technician
Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support
Performs basic computer hardware and software installations
Communicates effectively with customers and CompuCom associates
Interacts with customers by responding to technical questions or request for information
Processes timely and accurate information to ensure compliance with warranty requirements of vendors
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
Escalates problems and issues to a higher level of support
Provides service that exceeds response and repair time or any other issues that could impact customer satisfaction
Independent IT Services January 2000-Present
Computer Technician (Volunteer)
Troubleshoot, diagnose and repair PC issues for minor Mobile device
Troubleshoot Apple products including but not limited to connectivity, power supply and ports
Set-up and configure wired and wireless networks in a home and home office environment
Install Windows XP and Windows 7 operating systems
Upgrade, install and configure memory
Virus Removal and file recovery
Install and configure system peripherals
Brian Dennis Jr.
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Charter Communications April 2013 – January 2014
Field Auditor
Conducted field audits of connections; identifying and disconnecting any unauthorized connections according to company guidelines/requirements
Maintained system security by auditing locking mechanisms on associated enclosures and reporting damaged equipment in accordance with local guidelines
Audited drops as necessary to conform to quality and safety control guidelines in order to remain in compliance with OSHA and FCC)
Maintained accurate records of all required information on data devices and/or work orders, surveys, referrals, etc.
Operated company vehicle in a safe and responsible manner
Cleaned, maintained, stocked and secured assigned vehicle and equipment, in accordance with company policies
Operated communication device in accordance with company policies
Broadband Technician /Sub-Contractor February 2012 – January 2013
Time Warner
Completed multi-level troubleshooting and repair for services from tap to Customer Premise Equipment primarily for residential customers, and occasionally for commercial customers.
Completed disconnects, downgrades, upgrades and all installations as needed
Troubleshot and repaired advanced residential customer services from the tap to the connection of the CPE for single, multi-family, multi-dwellings units
Performed necessary wiring for interior and exterior associated equipment customer premise network
Ensured and recorded proper levels and signal quality within required specifications on active outlets
Educated customers regarding proper use of services and equipment, including channel lineups, and how to access online help
United States Navy September 2004 – July 2011
Operations Specialist
Tested programs and databases, make necessary corrections or modifications
Modify existing databases and database management systems or direct programmers and analysts to make changes
Planned, coordinated and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure
Worked as part of a project team to coordinate database development and determine project scope and limitations
Wrote and coded logical and physical database descriptions
Identified users and user access levels for each segment of database
Approved, scheduled, planned, and supervised the installation and testing of new products
Installed new databases
Reviewed project requests describing database user needs to evaluate the requirements to accomplish project
Developed standards and guidelines to guide the use and acquisition of software and to protect vulnerable information
Provided live, virtual, constructive and Navy Continuous Training Environment support for all phases of the Fleet Response Training Program
EDUCATION
Western Harnett High School, Lillington, NC
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