Customer Service Management
Resume:
George John Mac Gregor
Tweefontein, Warmbad Pad, Citrusdal
johnmacgregor1985@
gmail.com
Objective
To secure a role in Citrusdal in which my varied experience, hard work, positive attitude and passion to continue learning will lead to varied experience and professional growth in a rewarding and enriching environment
Qualifications
* Bachelor of Commerce in Marketing Management (2008-2009) UNISA(190 credits towards a 360 credit degree)
1st Year
ECS1501 - Economics IA
Economics IB
Financial Accounting Principles
Financial Accounting Reporting
Business Management IA
Business Management IB
Customer Service
Introduction to Marketing
Introduction to Consumer Behaviour
Sustainability and Greed
Second year
General Management
Essentials of Marketing
Public Relations
Promotion Management
Distribution Management
Price Management
* Civil engineering (2004) University of Stellenbosch
Toegepaste Wiskunde
Professionele Kommunikasie
Ingenieurswiskunde
Ingenieurschemie
Ingenieurstekeninge
Elektrotegniek
Ingenieurswiskunde
Rekenaarprogrammering
Sterkteleer
Toegepaste Wiskunde
Education
1999-2003 High School and Matric with Exemption
Afrikaans,English.Wiskunde.Natuur en Skeikunde,Biologie, Landbou]
Work experience
2010-present
Tweefontein Trust(Citrusdal)
Production Manager and my responsibilities included:
* Recruitment, Selection and Training of all staff
*Production of various Citrus
*Production of Rooibos tea
*Payroll,day to day bookkeeping
*Dealing with various Trade unions and Government institution (Bawusa, Department of agriculture forestry and fisheries, etc)
Jan 2009-Dec2009
Home Rule Municipality, Pitkin County, Colorado, United States
I was a Shift Manager and my Responsibilities included:
* Supervising staff(20-25 fellow South Africans)
*Payroll and Shift logging
*General maintenance
* Recruitment, Selection and Training of all staff
Jan 2004 – December 2008
Bohemia Restaurant and Bar, Stellenbosch
I was General Manager and Responsibilities included:
•Recruitment, Selection and Training of all staff to ensure a consistent high level of customer service, understanding and passion for daily activities
•Staff management including Rota, Payroll, Staff meetings and engagement and incentivising.
•Management of Purchases and Orders
•Control and liaisons with suppliers and partners.
•All Customer Service
•Marketing of products and promotional material
•Maximising sales and consistently improving turnover
•Involvement and facilitating success in seasonal events within and outside of the venue.
•Coordinating of the business’ involvement in local and National events and festivals.
•Brand promotion and exposure to secure out of venue contracts.
Reason for leaving: I achieved the maximum growth in the business
References can be provided on request.
George John Mac Gregor
Contact this candidate