Medical Assistant Customer Service

Objective:

To secure a position with a well-established organization that utilizes my strong clinical and customer service skills to assist with patient care while fostering a long-term career in the field of healthcare.

Credentials:

Lincoln Technical Institute, Philadelphia, PA June 2014 – May 2015

Medical Assistant Diploma

Externship:

Mercy Wellness Center, Philadelphia, PA February 2015 – April 2015

Medical Assistant Extern

Answered phones, scheduled appointments, pulled charts, blood collection, urine samples, injections, PPD readings, assisted doctors with personal care matters, cleaned rooms & prepared for next patient, sent blood, hematocrit and urine samples to labs, vital signs, and blood glucose.

Certifications:

●Clinical Medical Assistant

●American Red Cross CPR

Certificates and Awards:

●Occupational Safety and Health Administration Certificate 2014

●Direct Care Staff Training- PA DPW Adult Residential Licensing

●Health Insurance Portability and Accountability Act Certificate 2015

●Perfect Attendance 2015

●Dean’s List 2015

●EKG 2015

Clinical Skills:

Preparation of treatment and examination rooms

Utilize laboratory techniques to perform routine tests including:

●Rapid Strep test, Urinalysis, Blood Glucose test, Hemoccult test

●Hematocrit test and Pregnancy tests

●Conduct Vital Signs, Height and Weight

●Perform Venipuncture and Injections

Administrative Skills:

Effectively communicate with doctors, staff and patients

Scheduled and confirmed appointments

Handled computer functions including insurance verification and billing using

●CMS-1500 Forms and ICD/CPT coding

●Microsoft Office including Word and Excel

Professional Experience:

New Castle County Community Corrections, Wilmington, DE December 2015- Present

Medical Assistant/Medical Administrative Assistant

Blood Collection, urinalysis, EKG’s, vital signs, checking patient’s health records, have patient sign of on legal documents, maintaining supplies and appearance for the office, operating computer software and office equipment, organizing and making sure all employees files are up to date, sitting in on meetings, typing up meeting minutes, gathering important for meetings, traveled to multiple facilities.

Howard R. Young Correctional Institution, Wilmington, DE Aug 2015- Present

Medical Assistant

Assist with intake process, vital signs, urinalysis, blood collections, EKG’s, fax and verify medications with pharmacies, checking patient’s health records, have patient sign off on legal documents or treatment refusals, obtain patient’s medications for transfers, plant ppd, drug testing/mouth swabbing, alcohol breathalyzer.

Howard R. Young Correctional Institution, Wilmington, DE Aug 2015- October 2015

Psych Technician

Keep a close observation of patient behaviors and document changes to then be reported to supervisors. Admit and discharge patients, while maintaining close contact with them, and monitor vital signs.

Harlee Manor/Springfield Senior Commons, Springfield, PA Nov 2013- Aug 2015

Resident Assistant

Assist with meals, make and change linens, remind residents of doctors or hair dresser appointments, answering call bells, frequent checks on all residents, 2hr check-ins to help toilet all incontinent residents, assist with showers

Victorias’ Home Care, Swarthmore, PA May 2014- February 2015

Patient Care Assistant

Prepare meals, comb and style hair, light housekeeping, repositioning patient, assist with walking, bed baths, assist with toileting, womb care, laundry, running errands, assist with medication, getting the patient dressed for the day or night.

Preferred Care at Home, Garnett Valley, PA Oct 2011- May 2012

Home Health Aide

Prepare meals, comb and style hair, light housekeeping, repositioning patient, assist with walking, bed baths, assist with toileting, womb care, laundry, running errands, assist with medication, getting the patient dressed for the day or night.

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