Customer Service Management

OFFICE ADMINISTRATOR

PROFESSIONAL QUALIFICATIONS

10+ years of experience in Office Administration roles

Skilled in bookkeeping; A/P & A/R, Invoicing, Journal entries, and Financial statements using: ACCPAC, Sage 50, Simply Accounting and QuickBooks

Prepared databases and spreadsheets for inventory, accounts receivable and payable

Identified clients issues, assessed their needs and offered solutions

Created company training manual for operational procedures and processes

Facilitated training sessions for new hires including working with internal software

Meeting and conference organization and set-up

Solid background and experience in Occupational Health & Safety with emphasis on Safety Management.

Trained and certified in JHSC (Joint Health & Safety Committee)

Ongoing studies in Occupational Health and Safety at Ryerson University (2013 – present) and a recent Diploma in Event Management (2014 – 2015)

EMPLOYMENT HISTORY

Customer Service Representative (part-time) 2014 - present

Sobeys, Etobicoke, ON

Accurately perform cash, debit and credit transactions

Treat customers respectfully with warmth and a pleasant demeanor

Ensure knowledge of weekly sale items and company policies

Regional Coordinator 2006 –2012

Cascades Recovery Inc., Etobicoke, ON

Facilitated training sessions for new hires including working with internal software

Proactively completed and followed up on outstanding projects including updating clients and vendors’ accounts

Administrative tasks: Filing, preparing forms and documents and responding to clients, staff and vendors’ inquiries

Lead Supervisor 1991-2000

Warehouse, Ashland Chemicals Ltd., Mississauga, ON

Supervised and trained staff to improve operational efficiency and ensure compliance with company rules and regulations.

Provided ongoing support and motivation to both individuals and teams.

Organized and facilitated training and safety meetings for all staff

Inventory Maintenance: Organized reports accurately, quality control

Created company training manual for operational procedures and processes

EDUCATION

Event Management Diploma 2015

CDI College, Mississauga, ON

Accounting & Payroll Administrator Diploma 2014

Canadian Business College, Mississauga, ON

Occupational Health and Safety Certification 2012-Present

Ryerson University, Toronto, ON

CERTIFICATIONS

Ontario Food Handler Certification

Ontario Smart Serve Certificate

Hospitality Sales and Marketing Certification

Convention Management and Service Certification

Supervision in the Hospitality Industry Certification

Managing Service in Food and Beverage Operations Certification

Quality Plus Team Recognition Program

News Media Response and Crisis Management

Incident Command Systems

References Available Upon Request

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