Customer Service Professional Experience

Yeshwanth Dornala

Plot NO **, Medipally, Hyderabad – 98.

+91-949******* (Mobile)

****************@*****.***

Chief Executive Officer / President

Innovative and results-driven leader focused on achieving exceptional results in highly competitive environments that demand continuous improvement. Experienced in driving product, process, and customer service improvements while building partnerships with key business decision-makers.

Process Optimization

International Operations

Cost Reduction

Project Management

Customer Relations

Turnaround Situations

Productivity Improvement

Budgeting / Forecasting

Operational & Strategic Planning

Supply Chain Management

Professional Experience

Aleena Ecommerce Pvt. Ltd., Hyd, INDIA.

Front End Engineer (2015 – Present)

Developed a mobile app using cordova/phonegap technology with angularjs, ionic, ionic material frameworks.

Worked on socket io, angularjs, development of plugin for cordova project.

The project is about home food deliver. The user can register as chef, placed his/her cooked food on the app by taking photographs of the food, filling some stuff related what they have cooked like ingredients, to what slot they want to sell that is for lunch or dinner etc.

AmigosCube IT Pvt. Ltd., Hyd, INDIA.

President / CEO (2013 – Present)

Led the company startup company and developed it to a standard company with Quality and Service and stabilized with customer relations.

Implementing all the standards and Quality of the Product we develop.

Developed various applications including Mobile, Standalone and as well as web applications.

We love challenges and we accept challenges and achieve the challenge in Technology to build it.

We come up with new ideas in implementing the technologies.

Sooner we will be launching our products in Mobile Platform, Web applications.

Kailash Media Pvt. Ltd., Hyd, INDIA.

Production Head (2012 – 2013)

Promoted to Production Head in 2012, responsible for handling different projects and 5 Teams of 40 Members.

Gained the appraisal from the Board of Directors for encouraging the teams and building sportiveness in employees.

Developed an automation tool, which helped the production to increase 90%.

Kailash Media Pvt. Ltd., Hyd, INDIA.

Developer / Programmer (2011 – 2012)

Developed a custom software for internal operations, which reduced the work load 80% to 90%.

The software reduced the manual work and all the operations was performed by the software itself.

Applications was with few controls to select and one button to Run / execute the operations.

The application used to perform the pre-defined operations on Word, using Excel sheet. This tool used to perform automation on word like formatting the 15 word documents with less a minute. Manually this would take around a day or exceed a day depending on the complexity.

Another application developed was Job Management System for internal company operations, this web application was to automate the job assigning to employees from one portal and log the details of the employees.

Used to track the employee performance using the Job Management System application.

Education

Bachelor of Technology in Information Technology

ACE Engineering College, Hyd, INDIA.

Intermediate in M.P.C

Narayana Junior College, Hyd, INDIA.

Secondary School of Education

St. Mary’s High School, Warangal, INDIA

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