Customer Service Data Entry

Jessica D. Sponable

(C) 830-***-**** (E) ************@*****.*********:************@*****.***

mailto:************@*****.***

Career Overview

Enthusiastic and well organized with a wide range of experience in administration including but not limited to: payroll, customer service, invoicing and accounts payable/receivable tasks. Excellent at juggling multiple tasks and working under pressure.

Skill Highlights

●Customer Service

●Data Entry

●Filing and Data Archiving

●Organization

●Priority Planning

●Telephone Skills

Core Accomplishments

Multitasking

●Demonstrated proficiencies in telephone, e-mail, fax and front-desk within high volume environment

Data Entry

●Created, reviewed and updated Excel spreadsheets reflecting fuel comparisons, payroll, monthly and yearly invoiced totals and averages.

Inventory Management

●Managed inventory of supplies for busy office

Invoicing

●Created comprehensive billing invoices for customers.

●Followed up on, collected and allocate payments

●Researched and resolved payment discrepancies

Professional Experience

01/2014 – Present Kress Xpress Transportation, Inc. Seguin, Texas

Administrative Assistant

Organized delivery paperwork, generated invoices and billed customers. Collected and coordinated all receipts to statements for equipment and office maintenance and supplies. Created, reviewed and updated Excel spreadsheets reflecting fuel comparisons, payroll, monthly and yearly invoiced totals and averages, on a daily basis. Created all necessary forms required for a growing company such as: time-off request, write-up forms, company policies and memorandums.

Dispatcher

Booked loads and coordinated drivers to send them to appropriate jobs. Ensured timely completion at shipping and receiving locations. Generated oversize permits to ensure safety in route driven. Relayed prompt updates to customers about their product and estimated times of arrival.

01/2011 – 01/2013 D&D Farm and Ranch Seguin, Texas

Purchasing

Trained new employees on retail programs and data entry software. Organized purchase orders and input regularly in accordance with order, ship and delivery dates. Assisted in all areas of administrative work including data entry, receptionist duties and file organization. Performed accounts receivable duties including invoicing, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

03/2008 – 01/2011 D&D Farm and Ranch Seguin, Texas

Cashier

Greeted customers in a timely fashion while quickly determining their needs. Received and processed cash and credit payments for in-store purchases. Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Placed special merchandise orders for customers. Prioritized helping customers over completing other routine tasks in the store. Worked as a team member to provide the highest level of service to customers.

11/2007 - 3/2008 Huber Custom Homes Seguin, Texas

Secretary/Receptionist

Processed accounts receivable and accounts payable. Managed incoming and outgoing calls for busy construction office. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Assisted in payroll.

Education

2004 – 2008 Seguin High School Seguin, Texas

High School Diploma

●Member of FCCLA – concentration in business communication

●Member of volleyball and softball teams

2009 – Present San Antonio College San Antonio, Texas

Associates in Biology

●Taking core curriculum

●Planning to transfer to a University once completed to obtain a Bachelor’s Degree

Contact this candidate