Quality Assurance Project

Shilpa Reddy Business Analyst

619-***-**** ■ *********@*****.***

PROFESSIONAL SUMMARY

9+ years of leading industry experience as a Business Analyst with extensive experience in communicating with subject matter experts (SMEs), performing Requirements Gathering and analysis, Business Analysis, Data Analysis and Documentation of Functional and Design specifications by establishing effective coordination with Management, Business partners, System Developers, Testing Team and End Users.

Deep knowledge and solid experience in delivering critical phases of Software Development Life Cycle (SDLC) deliverables.

Proficiency in creating and transforming business requirements into Software Requirement Specifications (SRS), Business Requirements Documents (BRD), Functional Specifications Documents (FSD), QA testing documents and end-user training manuals using UML, MS-Office Suite, MS-Visio, TFS, Quality Center and Rational Requisite Pro technologies.

Solid experience in analysis of as-in system and make recommendations for improvement in future to-be systems.

Effectively used Rational Requisite Pro to organize, track and change requirements of the system.

Experience in facilitating Joint Application Development (JAD) sessions, Rapid application development (RAD) sessions, conducting user interviews and acting as a liaison between the customers, development team and testing team

Expertise of UML in visualizing and documenting the artifacts using Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams, Sequence Diagrams using MS Visio

Deep knowledge of QA Methodologies and Processes. Strong Experience and proven track record in planning Test Procedures, defining and developing Test cases, reviewing and maintaining Test scripts, analyzing and reporting bugs, brainstorming with project teams in finding business solutions in fixing errors, and conducting System, Stress, Regression, Smoke, Integration and User Acceptance Tests.

Proficiency in communicating weekly status update reports of tasks at hand, creating Work Breakdown Structures (WBS), performing Feasibility, Risk and Gap analysis, SWOT analysis, scheduling and prioritization of tasks to meet deadlines, contributing value added partnership in defining project scope, optimizing business processes.

Strong industry experience in Data Model analysis, Business Data analysis by developing, executing SQL scripts.

Excellent team player with strong interpersonal communication, analytical and problem solving skills with ability to learn and adopt quickly.

TECHNICAL SKILLS

Modeling Tools

UML, MS Visio, Rational Rose, Erwin.

Analysis & Process Tools

Rational Rose Suite, RUP, MS-Office Suite, MS Project, MS Visio, SWIFT.

Reporting Tools

Informatica Power Center, Crystal Reports, Business Objects, Cognos Reportnet.

Testing phases & methods

Integration, Unit, System, Smoke, Black Box, White Box, UAT.

Version Control Tools

PVCS, Rational Clear Case

QA Testing Tools

Rational Enterprise Suite, QTP, Silk Test, Win Runner, Load Runner, Test Director, Quality Center

Change Management Tools

Rational Clear Quest, Requisite Pro.

Database

SQL, PL/SQL, Transact SQL, Toad, SQL Navigator, MS SQL Server, MS-Access, Oracle 10g, 11g.

Platform

Win 95/98/2000/XP/Vista/7, Win NT, Linux.

PROFESSIONAL EXPERIENCE

BECTON DICKINSON (www.BD.com, San Diego, CA), Business Analyst Staff, Oct 2013 to Till Date

Becton, Dickinson and Company (BD) is an American medical technology company that manufactures and sells medical devices, instrument systems and reagents. The company manufactures health care technologies. The company's customers include healthcare institutions, science researchers, clinical laboratories, the pharmaceutical industry and the general public.

Accomplishments and Projects:

Performed as critical resource in various implementations, maintenance, enhancements and upgrades of two major revenue generating end user operating systems called ROWADOSE and ES Medstation.

Performed requirement analysis by gathering both functional and business requirements based on interactions with the Process Owners, Stakeholders, Developers, Management, QA groups and analysis of Systems, Data, Documents and represented them in Requirements Traceability Matrix (RTM) using Requisite Pro.

Assessed process flaws in the existing as-is system and made clear recommendations of Business Process Improvements and incorporated them in the future to-be system design.

Designed and Developed complete end to end instructions manual and revised all existing operations manuals for accuracy and readability for ROWADOSE and ESMedstation systems.

Led the effort of mapping end user business requirements to system functionality (Screens and Views, Workflows, etc.) and provided optimized solution for specific requirements.

Managed Microsoft SharePoint for department including organizing hierarchy, uploading documents, submitting for approval, adding items to dictionary, performing quality assurance audits, etc.

Moved between Agile and waterfall approaches quickly and effectively based on project specifics and business goals. Anticipated and adopted change effectively in rapidly evolving business environments.

Analyzed, described, documented, presented and reported impacts on applications based on changes to the business requirements. Maintained well balance among business relationships, business requirements and technical solutions.

Identified and documented issues, risks, gaps and their impact to the project life cycle. Provided recommendations and alternatives. Analyzed the Gaps for Training purposes.

Developed the screen flow for gathering and creating prospect lists, sending emails based on campaign to prospects and gathering information on the prospect conversion rate to customers.

Collaborated with Subject Matter Experts such as project managers, technical advisors, test delivery contacts, and team representatives as needed to create technically accurate documentation

Made Screen Mockups/Definitions and Dependencies using Excel.

Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational Rose so that developers and other stakeholders can understand the business process.

Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the gaps between IT and business.

Developed the Test plans, Test cases, Test procedures for Quality Assurance. Coordinated and conducted various QA phases and cycles that including smoke, system, stress, integration, regression and user acceptance testing. Identified and documented issues, risks, gaps and their impact on business.

Developed SQL scripts for production issues analysis, Business data analysis, Bugs identification and real data reporting.

Environment: Windows XP/7, UNIX, Team Foundation Server, SQL Server, J2EE, JSP, Agile, MS SharePoint, XML, QTP, MS Office, MS Visio, MS Project, Rational Tools, UML, SAP Net weaver.

Redbox (www.redbox.com, Chicago, IL) Sr. Business Analyst, Jan 2012 to Oct 2013

Redbox Automated Retail, LLC specializes in DVD, Blu-ray, and video game rentals via automated retail kiosks. Redbox kiosks feature the company's signature red color and are located at convenience stores, fast food restaurants, grocery stores, mass retailers, and pharmacies.

Accomplishments and Projects:

Performed as critical resource in multiple projects for enhancing and upgrading Redbox Rental System by Gathering business requirements from various Subject Matter Experts from the Human Resources Department, Attorneys and Financial Analysts for better understanding of the business and engineering processes of the current system to analyze and prioritize system enhancement needs from business perspective.

Authored Business Requirement Document (BRD), Functional Requirement Specification (FRS) and User Requirement Specification (URS) for application development.

Performed Requirement Analysis by gathering both functional and business requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).

Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.

Provided support to the development team by utilizing the Rational Unified Process (RUP). Trained and mentored the IT staff in the RUP process, Rational Suite tools and how they fit into the process.

Conducted Joint Requirements Planning (JRP) sessions as a facilitator to gather requirements from the business area and conducted JAD sessions with IT group.

Authored progress and completion reports, which were then submitted to management on a weekly basis.

Developed strategies with Quality Assurance group to implement Test Cases in Quality Center.

Collaborated with Quality Assurance Analysts in Automated and Manual Black Box Testing using QTP.

Involved in highlighting the key problem areas to be addressed with Risk Analysis and accurately documenting the potential risks with respect to different time frames.

Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.

Suggested measures and recommendations to improve the current applications functionality to meet changing business needs. Analyzed and discussed the changing business and functional requirements for the application under development.

Worked with the quality assurance team so as to test different releases and to develop test plans and test cases.

Conducted training sessions for the end users and documented various training manuals.

Involved in UAT, test plans, documentation of test reports, SQL Data analysis, etc.

Environment: Microsoft Office, Microsoft Office SharePoint Server 2007,Microsoft Visual Studio, Microsoft Visual Studio 2008Standard Edition, Microsoft ASP.NET, WCF, WPF, Quality Center, Selenium, Microsoft .NET Framework 3.5, Microsoft SQL Server 2008.

Delek holdings (www.delekus.com, Nashville, TN) Sr. Business Analyst, Sept 2010 to Jan 2012

Delek Group is involved in the energy and infrastructure, with investments in upstream and downstream energy, water desalination and power plants. Delek Group' subsidiaries are also involved in insurance and financial services

Accomplishments and Projects:

Worked to guide the process of building an intranet application for Human resource and payroll information.

Identified and Gathered information so as to understand employee registration, salary changes and attendance data and to document every process.

Created and refined test scripts for full lifecycle testing. Liaison between QA team and Business Units by formulating and defining systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.

Prepared High Level Logical Data Models and BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.

Performed GAP analysis by working closely with the users to understand their current state of information availability in and defined future needs based on analysis of business requirements.

As part of my job, I interviewed business users to understand their business and functional requirements, gathering their future needs and transforming them to functional specifications.

Developed RUP Analysis Model that included Use case diagrams, Sequence diagrams that provided a view of the requirements.

Effectively used UML notations for specifying the process flow in Functional Requirement Documents, Business Requirement Documents and Software Requirements Specifications

Facilitated meetings with Programmers, Payroll, HR, and Legal teams to ensure viability of the systems.

Created mock-ups of new screens. Documented use cases and created diagrams in Visio such as flow charts, Process, context diagrams and activity diagrams.

Reviewed and documented Test Plans, Test strategies, Test procedures based on the Business Requirements.

As part of production system support, analyzed many edge case scenarios in employee’s time and attendance system. Expanded analysis scope to scenarios of different employment types that includes Part Time, Full Time, Interns and Temporary. Managed Holiday Calendars, and was responsible for Over Time rules configurations, various types of leave management configurations in the system.

Gathered, Analyzed, Designed and Documented requirements for the process that automates the calculation of final check settlement for time card hours and unused vacation, sick and comp balances for various types of employee terminations.

Played a key role in helping the company adopt Rational Unified Process for requirements management.

Environment: Requisite Pro 7.1, UML, MS-Project 2007, Share Point server 2007(MOSS), Oracle 10g, SQL Server 2008, Visio, Clear Case, Clear Quest, .NET framework 3.5, Silverlight.

JPMorgan Chase Bank (jpmorganchase.com, Columbus, OH), Business Analyst, Nov 2009 to Sept 2010

JPMorgan Chase is an American multinational banking and financial services holding company used by the investment banking, asset management, and private banking, private wealth management, and treasury & securities services divisions.

Accomplishments and Projects:

Interacted with Loan Officers to finalize the Business Requirements for the project application.

Interacted with the sampled customers to know their viewpoint of what an online application has to offer them and designed use cases based on it.

Gathered various process oriented information from the competitor’s websites. Performed the Requirement Analysis and developed Requirements Specifications Document.

Accumulated customer requirements from various ends through surveys, interviews and brainstorming sessions with business partners and SMEs and translated them into system requirements.

Analyzed data and created class diagrams and ER diagrams for designing databases.

Closely interacted with management and software developers to optimize application functionality and navigational flow and keep them updated about Business user’s opinions.

Analyzed system requirements and developed detailed Test plan and Test cases for testing the functionality.

Effectively used Unified Modeling Language (UML) to design Use Case Diagrams, Activity Diagrams, and Sequence Diagram and ER diagrams to communicate requirements through visually modeled UML diagrams to both management and development teams to ensure uniform understanding of the business scope, and detailed business and functional requirements.

Produced the Visual Models for the application using Rational Rose to create use cases, sequence diagrams, deployment diagrams and activity diagrams.

Performed Risk Analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.

Facilitated User Acceptance Testing and test strategies with developers and testers.

Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.

Set up definitions and process for test phases including Product test, integration test, system test and User Acceptance Test (UAT).

Collaborated with developers to determine the root cause of defects and checked the validation of the application against the requirements.

Followed RUP Quality Assurance and Testing Process. Interfacing with program management and executive teams regarding quality assurance goals.

Performed as a great team player by maintaining a close and strong working relationship with teammates, developers, testers and management staff by conducting regular one-to-one sessions and group meetings.

Provided support to syndicated loan trading desk and deal administrators in handling CDO, CLO derivative products for broker confirmation and custodian notification in LIQ system.

Worked with back office to integrate the accounting, balancing, and clearing process into the LIQ system.

Utilized Cash Manager Application to manage trading reconciliation. Investigate breaks to ensure operation control on regional and country level jointly with the loan department.

Environment: Quality Center, Oracle 10g, QTP,VB Script, Unix, TOAD,SQL Server, J2EE, JSP, XML, Web Sphere, UML, Tandem, IVR platform and Windows XP.

Genentech (www.gene.com San Francisco, CA), Sr. Business Analyst, Jun 2008 to Nov 2009

Genentech is a first biotechnology corporation successfully expressed a human gene in bacteria when they produced the hormone somatostatin in 1977. Genentech markets itself as a research-driven corporation that follows the science to make innovations.

Accomplishments and Projects:

Gathered user and business requirements through interviews, surveys, prototyping and observing from account managers and UI (User Interface) of the existing system.

Organized system requirements meetings with the developers and testers to analyze, define and document low-level Systems Requirements Specifications as part of the Systems Requirements Document (SRD).

Conducted JAD sessions. Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model (RUP Methodology).

Prepared logical data models that contain a set of diagrams and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.

Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.

Heavily interfaced with business & system users to identify & analyze to derive specifications & frame them up to project standards using tools like UML (Use Case diagrams & flow charts).

Assisted with Manual and User acceptance testing of the systems (UAT), developing and maintaining quality procedures and ensuring that appropriate document is in place.

Responsible for managing the documented system requirements and Requirements Traceability Matrix and Change Request form.

Environment: MS Word, MS Excel, Java, XML, Oracle 8i, Windows NT/2000, Informatica Power mart 5.0, Rational Rose and Rational Requisite Pro

Nationwide Insurance (www.nationwide.com, Columbus, OH), Business Analyst, Aug 2007 to Jun 2008

Nationwide is one of the largest insurance and financial services companies in the world, focusing on domestic property and casualty insurance, life insurance and retirement savings, asset management, and strategic investments.

Accomplishments and Projects:

Gathered business requirements by conducting user interviews and analyzing those requirements using Rational Rose Requisite Pro.

Interacted with users for verifying user requirements, managing change control process and updating existing documentation.

Was Responsible for creating and reviewing business requirements document, functional specifications document, project schedules, documentation and test plans.

Played critical role in the team that developed work flow diagram for various modules pertaining to the online bill pay, transaction summary, fund transfer, automated bill payment modules.

Conducted GAP analysis to derive requirements for existing systems enhancements.

Responsible for identifying and documenting business rules, created detailed Use Cases based on UML methodologies and conducted UAT.

Functioned as the liaison between the business and technical groups during the project.

Participated in SWAT meetings (JAD Sessions) to develop an architectural solution and ensure that the application meets the business requirements, resolve open issues, and change requests

Provided guidance to QA team in developing the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.

Performed defect tracking, documentation and change requests using Mercury Quality Center

With detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.

Initiated and validated changes and facilitated new user training and ongoing training and support of project systems, upgrades and modifications in system rules.

Environment: HTML, Oracle, SQL, Test Manager, Clear Case, Mercury Quality Center, ClearQuest, Window NT/2K

Aera Energy LLC (www.aeraenergy.com, Bakersfield, CA) Business Process Analyst, Nov 2006 to Aug 2007

Aera Energy LLC is a natural gas, oil exploration and production company jointly owned by Shell Oil Company and ExxonMobil headquartered in Bakersfield, California. In addition, Aera Energy LLC is a California limited liability company, and one of California’s largest oil and natural gas producers.

Accomplishments and Projects:

Involved in business requirements analysis for development and creation of business and functional requirement documents based on the project scope and SDLC methodology.

Identified, investigated, analyzed, defined and documented business processes and their Critical Success Factors using Agile and Scrum methodologies.

Analyzed the testing progress by conducting walk through meetings with internal quality assurance groups and with development groups.

Worked with sales and marketing team in knowing what exactly end - user wants.

Coordinated with the technical and QA teams during the design, development and testing sessions.

Created technical documents and led power point and VISIO presentations for the development of financial and technical applications for the purpose of the departmental user-base and for audit.

Generated initial use-case diagrams using UML (Use Cases, Class Diagrams, Activity Diagrams, State Diagrams and Sequence Diagrams) and RUP.

Led Work Breakdown Sessions to identify the correct level of tasks, activities for various stakeholders early in Inception and follow through Go-live.

Documented test cases during requirements analysis and design phases.

Developed the User Manual for security configuration, and for the marketing department.

Created PowerPoint presentations and project updates using MS Project for management review

Environment: Rational ROSE, Requisite Pro, PowerPoint, MS Project, MS Excel, MS Word, Oracle

EDUCATION

Master of Computer Applications (MCA) in Computer Science

Bachelor of Computer Applications (BCA) in Computer Science

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