Customer Service Manager

RESUME

SINGH, HARSHVIR

***** ** ***,

SURREY, BC,

V3S 1TS

PH- 403-***-****

*********@*******.***

OBJECTIVE :

. 6 years of hospitality experience in different hospitality companies has motivated me to apply for this position.

. Seeking new challenges in hospitality industry, where my relevant education, experience and analytical expertise will be utilized and advanced.

PRIMARY DOMAIN ;

Versatile performer, good customer service relations, customer satisfaction, up selling and team building .

ACHIEVEMENTS;

. Constantly securing a good remarks on inspection by Jugo Juice head office personnel and operational manager during my job period at Jugo Juice.

. Awarded as a best housekeeping trainee during my industrial exposure at Taj West End Hotel.

. Awarded as a employee of the month several times at Jugo Juice .

CARRIER PROGRESSION:

ASSISTANT MANAGER AT JUGO JUICE

. Responsible for small business management at Jugo Juice.

. Dealing with customer complaints and problems.

. Making work schedule for employees.

. Ordering groceries and inventory of storage rooms, freezers and coolers.

. Responsible for cleanliness and maintenance of restaurant.

. Handling cash, bills, sales summary report.

. Dealing with head office regarding promotion and new addition to the menu.

RESTAURANT AND HOUSEKEEPING MANAGER AT COUNTY HOTEL

. Small business management.

. Complete my tasks on time and provide excellent customer service to guest.

. Managing housekeeping department.

. Making duty schedule for staff.

HOUSEKEEPING SUPERVISOR AT TAJ WEST END

. Inspection of guest rooms and public area at hotel .

. Making special arrangement for VIP guests.

. Responsible for laundry regarding guest laundry.

. Inventory of housekeeping department.

. Preparing all the lists as required for the housekeeping department on daily basis.

. Making schedule for the staff.

. Handling customer complaints.

HOUSEKEEPING SUPERVISOR AT TORONTO HILTON AIRPORT HOTEL

. Inspection of guest rooms and public area at hotel .

. Making special arrangement for VIP guests.

. Responsible for laundry regarding guest laundry.

. Inventory of housekeeping department.

. Preparing the entire list as required for the housekeeping department on daily basis.

. Making schedule for the staff.

. Handling customer complaints.

EDUCATION;

. Post Graduate Diploma in Hotel, Resort and Restaurant Management at Centennial College, Toronto.

. Bachelors of Hotel Management from Bangalore University, Bangalore.

. High school from Punjab School Education Board, Chandigarh.

ADDITIONAL SKILLS;

. Fluent in speaking and writing English, Hindi and Punjabi.

. Advanced computer knowledge.

. Excellent customer service skills.

. Excellent knowledge of housekeeping department.

. Excellent situation handling skills.

Contact this candidate