Customer Service Sales

DEBBIE ALOIS *** Jefferson Avenue

Vinton VA *****

*.********@*****.*** 540-***-****

QUALIFICATIONS:

Proven successful customer service experience.

Expertise with a variety of office software systems.

WORK EXPERIENCE:

Anthem Blue Cross Blue Shield through Mindlance 2014-2105

Personal Health Care Department

Provide excellent customer service by addressing all member concerns to the best of my

ability.

Research and analyze members’ problems and concerns to provide accurate information

and solutions.

Develop and maintain a positive member relationship to ensure all requests are handled

in a timely and professional manner.

Dixie Products through Kelly Services 2014

Gas Log Sales

Provided excellent customer service in educating customers about gas log fireplaces.

Assisted with processing credit card and cash sales.

Helped owner in updating the log for service and installation requests.

McKesson, Roanoke VA 2012 to 2014

Accounts Receivable Department

Followed up on patient billing.

Reviewed patient accounts to make sure billing requirements were met.

Determined and applied appropriate adjustments; updated accounts as necessary.

Coordinated with insurance companies to expedite the payment of outstanding claims.

Data Entry Department through Adecco 2012

Helped team to expedite billing by sorting charges to be keyed for payment.

Reviewed logs for accuracy of bills being sent to patients.

UnitedHealthCare through Adecco 2011 to 2012

Inbound Customer Support

Processed customer applications for Medicare Plans, meeting or exceeding company’s quality assurance expectations.

Exhibited strict attention to detail in processing applications and verifying integrity of

information, in an environment that demands absolute accuracy and timeliness.

DEBBIE ALOIS, page 2

Amerilife, Roanoke VA 2011

Met with prospective clients who where contacted by office personnel to set our

appointments.

Demonstrated exceptional customer service skills.

American Income Life, Roanoke VA 2010

Met with prospective union workers who had filled out a card requesting information.

Wells Fargo through Randstad Staffing, Roanoke VA 2009 to 2010

Worked in multiple diverse departments, allowing me to demonstrate my ability to master new tasks quickly.

Assisted other team members to improve productivity and accurately verify and process

detailed data.

Robert W. Pulsifer, Esq., Saratoga Springs NY 2001 to 2007

Secretary/Paralegal

Prepared bankruptcy petitions, uncontested divorce documents, wills, deeds, evictions

and final title insurance policies.

Handled vehicle and traffic tickets by mail.

Filed deeds, mortgages and separation agreements at the County Clerk’s Office.

Receptionist, greeted clients, scheduled appointments, updated office calendar.

EDUCATION:

A. A. S. Paralegal Degree from Schenectady County Community College, an American Bar Association approved program in Schenectady, NY.

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