Customer Service

Nikiether S. Moore

**** ***** ******** ***. *** #123 Mesquite, Texas 75150 469-***-**** *********@*****.***

Objective

To obtain a secure position that challenges me to individual and team performance where I can utilize effective strategies to foster confidence and promote excellence in a diverse medical environment.

Highlights of Qualifications

Through my course and work and on-job experiences I have acquired numerous competencies including the ability to research, analyze, and prepare case analyses, and incorporate professional techniques and strategies from clinical practices, and successfully work with team members.

Professional Experience

Xerox Commercial Solutions Transaction Processor/Mailroom Clerk Plano, Texas 2013 - Present

* Provides administrative support to business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities, pertaining to medical, dental, member prescription claims for Blue Cross Blue Shield of Texas.

* May perform one or more of the following duties: Performs data entry of material from source documents to a computer database. Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.

* Ensures accuracy and completeness data. Performs clerical tasks in the data entry function.Receives and distributes incoming mail and materials.

Blue Cross Blue Shield Of Texas - Claims Screener - Richardson, Texas 2002 - 2013

* Resolves customer service disputes using excellent communication skills, also educated new staff on quality service procedures by utilizing leadership skills.

* Generated customer service orders using analytical and problem solving skills, by using a method called batch, sort, and preparing Health Claims for Medical Company.

LaPetite Academy Learning Center - Preschool Teacher/Van Operator - Garland, Texas 2001 - 2002

Tutor Time Learning Center - Assistant Teacher/ Camp Coordinator Garland, Texas 1999 - 2001

* Trained, supervised, and taught up to twenty children on a daily basis.

* Designed, created, and implemented lesson plans and performed various office duties.

* Transportation specialist, responsible for exporting and importing children of all ages.

* Implemented summer activities and theme park adventurous trips for students' educational purposes.

Long John Silver's Cashier/ Crew Leader Assistant Manager Dallas, Texas 1992-1999

* Trained, supervised, and managed up to twelve cashiers on a daily basis.

* Reconciled and reported an average of over $50,000 in sales daily.

* Created reports for daily and weekly store totals and sales.

* Promoted to office/ floor supervisor position, while still a part- time employee.

* Maintained quality of service and positive guest relations in the dining area.

Education

Westwood College Dallas, Texas A. Maceo High School Dallas, Texas

Major: Medical Assistant High School Diploma

Graduation: October 2006 Graduation: May 1997

Summary of Qualifications

4 Years CPR/ First Aid Training

10 + Years of Medical Health Claims Processing

English Language

REFERENCES UPON REQUEST

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