Tammy Wilson

**** ******** ******

act45q@r.postjobfree.com

Columbia, SC, 29209

803-***-**** - Home

803-***-**** – Cell

Computer Skills: Microsoft Word Excel Windows Visio Outlook PowerPoint

SQL Client-Server Platforms

Business Analysis Skills: System Analysis Software Testing User Interface Design

Requirements Gathering Project Management User Training

Documentation Usability Testing User Acceptance Testing Bug

Tracking Scope Management

EMPLOYMENT

9/19/2015 – 1/1/2016

Solutions Milestone Software, Columbia, SC – Business Analyst; Duties included: writing test

cases, executing test cases, writing SQL scripts for test purposes, documenting results, troubleshooting

software problems, training, assisting in go-lives, escalating issues to the appropriate person, as well as

follow up, until resolution is made, facilitating meetings with client, support personnel and

programmers.

Working backlog of issues for Nevada Energy

•

11/2012-7/2014

Integrated Business Systems and Solutions, Columbia, SC – Business Analyst; Duties Include

requirements gathering, creating training materials, conducting on-site training.

Trained nurses and residents on patient tracking software and Greenville Hospital

•

8/2005-1/2012

Solutions Milestone Software, Columbia, SC – Business Analyst; Duties included: writing test

cases, executing test cases, writing SQL scripts for test purposes, documenting results, troubleshooting

software problems, training, assisting in go-lives, escalating issues to the appropriate person, as well as

follow up, until resolution is made, facilitating meetings with client, support personnel and

programmers.

• Project Leader for Archive/Purge go-live. Archive/Purge project required SQL scripts to

extract data to import to another database.

• Used SQL expertise to troubleshoot issues and extract information from the database.

• Accurately interpreted and converted business requirements into description of new IT system,

incorporating business goals to shape project deliverables.

• Leveraged a deep understanding of user needs and behavior to create Improved understanding a

user interface for an intuitive application with increased functionality.

• Applied project management skills to seamlessly implement Archive/Purge applications with

minimal problems and complete user satisfaction.

• Reduced delivery time by creating test matrices and scripts that rapidly resolved common

defects.

• Spearheaded user acceptance training and troubleshooting for Archive/Purge program.

• Participated in 13 Go-Lives and implementations on-site.

• Served as liaison between end-users and IT department.

• Worked with project managers and client to communicate risks and verify milestones and

timelines.

• Gathered functional requirements based on workflow analysis.

• Involved in the technical writing of documents for FRD, test plans and various test cases.

• Designed and developed use cases and activity diagrams.

• Documented the business requirements (BRD) functional requirements documents.

• Conducted JAD sessions for gathering requirements by communicating and presenting

information to the project directors and stakeholders.

• Conducted gap analysis to determine the ‘as in’ and ‘to be’ case flow scenarios.

• Performed business process modeling to understand the shortcomings of the existing system

and generated workflows by evaluating benefits of the new system.

• Gathered business requirements through interviews, surveys, prototyping and observing account

managers.

1999 – 2/2005 Indus, Columbia SC – Senior Support Specialist; Duties included: Logging

issues for client, testing issues, logging issues with programmers for resolution, client advocate for

clients, onsite training, assisting with go-lives.

• Trained clients on Banner 4.0 Product.

• Utilized SQL to verify data and troubleshoot problems.

• Gathered requirements to meet customer demand for new business solutions, resulting in

modified reporting programs.

• Led project team to swiftly resolve server functionality issues to uncover recurring defects in

COBOL and C code. Steered rollout of software updates across different lines of business and

directed testing in various test regions.

• Demonstrated that system met its requirements in test documentation, using defect tracking

software and Word to create clear content.

• Team member for various client satisfaction initiatives.

• Team Lead on Go-Live and implementation at manufacturing plant.

6/1997-8/1999

IBSS, Columbia, SC – Product Support Manager; Duties included: Supervising product support

team, coordinating all onsite training, creating implementation plans, insuring integrity of software.

• Developed training curriculum for new employees

• Created easily readable application manuals for both technical and non-technical audiences.

• Supported clients with determining technical requirements aligned with business goals.

• Researched, analyzed, and reported the impact of modifications to the system.

1994 to 1997

Network Leasing – Columbia, SC – Accounting Manager: Duties included: Accounting, payroll and

tax preparation for equipment leasing company.

1992 to 1994

Equifax Mortgage Reporting – Columbia, SC - Mortgage Verification: – Duties Included:

Reviewing mortgage applications, running credit reports, verification of employment and residency,

contacting lenders to update information and balances, working with courthouses to verify liens and

bankruptcies.

EDUCATION

Personal Computer Courses, Midlands Technical College

References

Available on request

ONSITE IMPLEMENTATIONS

2005-2006 – Implementation of new tracking systems for meters – Evansville, Indiana – Vectren

Energy

2006-2007 – Archive Purge Implementation – Las Vegas – Sierra Pacific

2007-2008 – Oracle Upgrade – Las Vegas – Sierra Pacific

2008-2009 – Oracle Upgrade – Reno, Nevada - Sierra Pacific

2009-2010 – Oracle Upgrade and other customizations – Dallas, TX – Atmos Energy

2015-2016 -Working backlog of tickets – Las Vegas – Nevada Energy

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