Customer Service Professional Experience

Shawn Price

**** ***** *****, ************, ** **136 * 215-***-**** * *********@*****.***

Relevant Skills:

Configuring Peer to Peer and LAN networks

Experience with Microsoft Suites including Visio

Experience with configuring Cisco routers( Router Rip, Vlans, Dhcp)

Experience updating and installing operating systems including Mountain Lion, Windows 7, Server 2008, Linux Fedora

Experience with configuring Group Policy (Server 2008)

Proficient in troubleshooting hardware and connectivity problems

Reimaging Operating Systems

Education:

Kaplan Career Institute, Philadelphia, PA 3/2014 – 12/2015

Associate Degree in Computer Network Technology (Completed)

Coursework includes but not limited to: Introduction to Information Technology, Computer Hardware and Operating Systems, Software Applications, Database Management, Introduction to Web Tools, Introduction to Programming, Networking Concepts, Linux System Administration, Windows System Administration, Networking with TCP/IP, Introduction to Network Security, Introduction to Routing and Switching

Currently Studying: Net +

Professional Experience:

Comcast Business, Horsham, PA. 01/2016- Present

Commercial Tech Support Tier 1

Receive inbound calls from business customers

Troubleshoot routers ( Cisco, Arris) connectivity

Add static IP addresses, configure wireless gateways. Check for blocked firewalls

NexaTech Inc, / Calcium USA, Philadelphia, Pa 10/2015 – Present

Tier 1 Technician-Extern

Troubleshoot Apple computers; identify point of failure, work to achieve optimization

Restore Apple operating systems/ Clean Installations

Set up computer workstations

Access virtual private network; transfer employer files into VPN

Rite Aid Pharmacy, Philadelphia, PA 9/2014 – Present

Cashier/Customer Service

Assist customers at point of sale

Stock shelves and display signage

Handle customer returns/refunds

Assist customers with finding what they need for purchase

Non-Profit Technology Resource, Philadelphia, PA 8/2014 – 5/2015

Volunteer Tech Support

Repair and refurbish used laptops and PC’s

Reimage software in a virtual environment

Replace hardware on PC’s for resale

Assist in configuring small Networks

Troubleshoot desktops, laptops smart phones and tablets

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