Customer Service Loan Processor

CHERYL P FEAGIN

**** ********** ****, ********, ** 29209Ph: ********************@*****.***

Summary

Dedicated Loan Processor with over 20 years of experience combining managementand customer service expertise in Mortage and Collection call centers. Looking for aposition as Administrtive in a fast growth company.

Skills

COMPUTER SKILLS Windows, Excel, Judgment and Decision Making

Word and Access Negotiation

Customer and Personal Service Production and ProcessingReading ComprehensionClerical

Experience

Loan Processir Sep 2015-Jan 2016Kelly Services (Temporary Contract) - Columbia, SC

Use computers for various applications, such as database management or wordprocessing.Answer telephones and give information to callers, take messages, or transfercalls to appropriate individuals.Create, maintain, and enter information into databases.Set up and manage paper or electronic filing systems, recording information,updating paperwork, or maintaining documents, such as correspondence, orother material.Greet visitors or callers and handle their inquiries or direct them to theappropriate persons according to their needs.Complete forms in accordance with company procedures.Make copies of correspondence or other printed material.Locate and attach appropriate files to incoming correspondence requiring

replies.Provide services to customers, such as order placement or accountinformation.Conduct searches to find needed information, using such sources as theInternet.Conduct searches to find needed information, using such sources as theInternet.

Senior Assistant Manager Dec 2013-Sep 2015

Bond Finance - Columbia, SC

Answer telephones and give information to callers, take messages, or transfercalls to appropriate individuals.Collect and deposit money into accounts, disburse funds from cash accounts topay bills or invoices, keep records of collections and disbursements, andensure accounts are balanced.Create, maintain, and enter information into databases.Operate office equipment, such as fax machines, copiers, or phone systems andarrange for repairs when equipment malfunctions.Greet visitors or callers and handle their inquiries or direct them to theappropriate persons according to their needs.Complete forms in accordance with company procedures.Make copies of correspondence or other printed material.Open, read, route, and distribute incoming mail or other materials and answerroutine letters.Provide services to customers, such as order placement or accountinformation.Conduct searches to find needed information, using such sources as theInternet.Train and assist staff with computer usage.Supervise other clerical staff and provide training and orientation to newstaff.

Loan Processor Jul 2011-Sep 2013Homeowners Mortgage - Columbia, SC

Process all new loan applications. Check all Credit Docs, Income and BankStatements. Order Appraisals Flood Certifications, Tax Transcripts and Title Work.Review Taxes and Insurance. Contact Borrowers on all necessary documents neededto close loan. Process loan for closing department to insure all documents are in file.Daily contact with Loan Officers and pipeline of 20-30 files. Helped create trainingmanual for department and trained new employees.

Loan Processor Mar 2010-Feb 2011Manpower (Temporary Contractor) - Columbia, SC

Verify and examine information and accuracy of loan application and closingdocuments.Interview loan applicants in order to obtain personal and financial data, andto assist in completing applications.Assemble and compile documents for loan closings, such as title abstracts,insurance forms, loan forms, and tax receipts.

Submit loan applications with recommendation for underwriting approval.Answer questions and advise customers regarding loans and transactions.Contact customers by mail, telephone, or in person concerning acceptance orrejection of applications.Contact credit bureaus, employers, and other sources in order to checkapplicants' credit and personal references.File and maintain loan records.

Order property insurance or mortgage insurance policies in order to ensureprotection against loss on mortgaged property.

Cashier Jan 2008-Jan 2009ArbysInsure that customers orders were received in a timely manner and with accuracy.

Independent Underwriter Jan 2006-Jan 2007

PCI GROUP (Temporary Contract) - Shelton, CT

Responsible for insuring that all closes loans sold to Investors had correct

documents and that all files were corrected and received the correct documents in a

timely manner.

NetBank Jan 2005-Jan 2005Liasion September2005-January2006 Responsible for checking loans for closeddocuments, and securing all documents in order to fund the loans. Responsible formaking sure loans are funded correctly and in a timely manner. Responsible for

keeping production log weekly and sending to management weekly for weeklyreport. October 2004-August 2005

Sr Loan Processor Reviewer Jan 2004-Jan 2004

AgFirst Farm CreditResponsible for checking loans for closed documents, and securing all documents inorder to fund the loans. Responsible for making sure loans are funded correctly and

in a timely manner. Responsible for keeping production log weekly and sending to

management weekly for weekly report. August 2003-October 2004

Loan Closer Underwriter/Document Reviewer Jan 2003-Jan 2003RBMG Mortgage Company

Responsible for checking loans for closed documents, and securing all documents inorder to fund the loans. Responsible for making sure loans are funded correctly and

in a timely manner. Responsible for keeping production log weekly and sending to

management weekly for weekly report. Closed Loan Underwriter/DocumentReview Specialist for Correspondent Lending Purpose and Scope(GMAC) The main

duties is to complete an accurate review of both collateral documents and thosedocuments identified as required for audit to ensure the successful purchase of

closed loans from approved Correspondents within established departmental timeframes. Responsibilities, Specific Duties and Essential Functions: Review andapprove documents needed to ensure the successful funding and delivery of closed

loans in the Correspondent Lending unit (i.e.: original note, assignments,

mortgage/deed of trust, transmittal summary (1008), AUS and UW approvals, HUD!,

insurance, tax and flood certificates. Application (1003), appraisal title etc.).

Identify documentation that is faulty and communicate, via suspend report, toCorrespondent. Properly move loans through WALT system to ensure successfulpurchase and servicing of loan files. December 2002 - March 2003

Loan Processor Jan 2002-Jan 2003FKA Homegold Mortgage Company

Responsible for processing loan application and securing all documents needed to

close loans on daily basis. Make sure that customers were kept up to date on processof loan. Arrange for loan to be closed and ensure that the funds were funded intimely manner. (See below for explanation of process.) December 1991-June 2002

Inventory Control Lock-In and Loan Delivery Specialist Jan 1991-Jan 2002

FKA Fleet Mortgage - Columbia, SC

Responsible for receiving and processing application registered with the LoanInventory Control System. Applied loan guidelines. Analyze all registration

information as submitted by Correspondents. Assist with Special Project of over

4000 unsalable loans to insure correct documentation - to make them sellable.Obtained additional information as needed in order to process registrationsaccurately. Maintained daily totals of all registrations for management reporting.

Met or exceeded daily benchmarks. Trained new employees and temporary

employees. Identified and reported inconsistent pricing to Secondary Marketing.Responsible for ensuring that all documents were in loan packages received daily.Responsible for contacting branches to obtain documentation needed to processloans. Assisted with Correspondence conversion from company's system Date Link to

Links 5. Assisted with Middle System Conversion and Disaster Recovery Project.Maintained Quality Assurance report to ensure quality of work was beingmaintained.

Education

Midlands Technical College - Columbia, SC, US Jan 1979Completed undergraduate courses at Midlands Technical College, Columbia SC

1975-1979

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