Customer Service Manager, Administrative Assistant, Airfield Mgmt

Charles J. D’Agostin

Address: **** ** *** ******, *** 201

Homestead, FL 33033

Primary email: *******.********@***.***

Primary # 520-***-****

OBJECTIVE: To use my skills that I have learned over the past 20 plus years in the US Air Force. I want to excel for the team I work for and use my manager and supervisory skills to the full potential in the administrative, customer service, airfield management, security and quality assurance career fields. Also to be the best team player the company is looking for.

PROFILE:

22 years of United States Air Force military service

Over 20 years of Airfield Management Operations experience

Over 15 years of Supervisory skills experience

Airfield/Airport Manager Course (368 Special Experience Identifier)

Federal Government Secret Security Clearance

Invaluable asset, highly dependable, punctual and superior professional

Superior performer-committed, responsible team player and multi tasker

Able to prioritize workload and meet deadlines with no supervision

Consummate professional, committed to quality customer service

SUMMARY OF QUALIFICATIONS & WORK EXPERIENCE:

Administrative Assistant

Comprehensive Health Services (CHSi), Homestead FL

February 2016 - Present

Assisted over 800 temporary employees accessing and submitting payroll into the Deltek Time and Expense payroll system. Handled inbound phone calls daily for supply requests and logistics. Logistics coordinator for project, inventoried, ordered and ensured supplies were met. Responsible for $1M dollars, worth of stock and supply to ensure shelter ran smoothly and people were taken care of. Ordered supplies through the AMSS system and tracked shipments daily.

Airfield Manager & Deputy Airfield Manager

Phoenix Management Inc. (Homestead ARB, FL) and (Tyndall AFB, FL)

April 2010 – November 2015

Overall responsible for $12.3B of airfield infrastructure. Manages a safe, efficient and effective airfield environment for aircraft operations. Directly supervises 9 civilian contract employees, creates monthly duty schedules and coordinates with base Civil Engineering on airfield construction projects to maintain a safe airfield environment. Coordinated on a $31K rinse rack project with Civil Engineering to repair water nozzles that was a UFC violation and was repaired. Established a new Training Operating Instruction with Air Force Reserve Command (AFRC) that was 3 years outdated. Briefs wing leadership at quarterly Airfield Operations Board Meetings about the status of airfield construction projects and the wing airfield driving program. Trained and evaluated over 20 base airfield driving programs.

Airfield Management Operations Shift Supervisor

United States Air Force (Davis-Monthan AFB, Arizona )

June 2006 – April 2010

Monitored the installations airfield driving training program. Ensured all vehicles and drivers operating on the airfield are authorized. Conducted airfield inspections and checks, maintained situational awareness of airfield activities and overall responsibility for airfield operations section while on duty; served as the Airfield Managers representative during emergency response situations and during non-duty hours. Monitored temporary duty personnel, aircraft procedures and parking locations. Liaison with Civil Engineering and Air Traffic Control on airfield construction, and provided safe airfield environment for airport operations.

OTHER ASSIGNMENTS:

Osan AB, Korea, May 2005 – June 2006, MacDill AFB, FL, April 2002 – May 2005, Maxwell AFB, AL April 1997 – April 2002, Incirlik AB, Turkey November 1995 – April 1997 & Charleston AFB, SC November 1993 – November 1995

MILITARY ACCOMPLISHMENT:

2012: 325th Operations Support Squadron, Airfield Management Craftsman of the 2nd Quarter, Tyndall AFB, FL.

2011: 325th Operations Support Squadron, Airfield Management Craftsman of the 3rd Quarter, Tyndall AFB, FL.

2010: US Air Force Air Education and Training Command, Airfield Ops Complex of the year award, Tyndall AFB, FL

2009: 355th Operations Support Squadron, Airfield Management Craftsman of the 1st Quarter, Davis-Monthan AFB, AZ.

2008-2010 325th Operations Support Squadron, Unit Training Manager (150+ training records), Davis-Monthan, AZ.

2008 325th Operations Support Squadron, Airfield Management Craftsman of the 2nd Quarter, Davis-Monthan AFB, AZ.

January-July 2008 379 Expeditionary Operations Support Squadron, Deputy Airfield Manager, Al Udeid Air Base, Qatar

2005: US Air Forces Pacific, Airfield Operations Complex of the year award, Osan Air Base, Korea.

1997 Air Force Achievement Medal received, Incirlik Air Base, Turkey

EDUCATION

* 56 semester hours towards Associates Degree in Aviation Management, Community College of the Air Force

* 12 semester hours towards degree in Criminal Justice, Lackland AFB, Texas

* High School Diploma, Ft. Hamilton High School, Brooklyn NY, January 1991

SPECIALIZED TRAINING & CERTIFICATIONS:

Basic Military Training, Lackland AFB TX, graduated July 1993

Airman Leadership School, Maxwell AFB AL, February 1998

Air Force Train the Trainer Course, Maxwell AFB AL, March 1999

Airfield Management Craftsman Course, Keesler AFB MS, June 2002

Airfield Management Contingency Operations Course

NCO Academy, Tyndall AFB FL, October 2010

325th Operations Support Squadron Emergency Management Representative June 2010-Present

Microsoft Office (Word, Excel, Access, PowerPoint and Outlook)

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