Ebony Buckley

**** * ****** ***

Indianapolis, indiana 46218

Cell: 317-***-****

E-Mail: act429@r.postjobfree.com

Career Overview

Qualified customers representative with 5years in fast-paced customer service and call center environments. Personable and professional under pressure. Excellent communicator with 5years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments.If you ever give me a job I may have never done it before, just show me once. I promise I would learn it and ace it like I have been doing it for years. I'm a women of my word, everything I say I stand by it. Love meeting new people, love talking, love getting criticism, it makes me better as an person. Also want to thank you and how we appreciate you looking over my resume I hope on the perfect fit for you guys thank you.

Core Strengths

People Skills

• Quick Learner

• Computer Skills

• Creative problem solver

• Exceptional communication skills

• Strong client relations

Sharp problem solver

Courteous demeanor

Store maintenance ability

International sales support

• Strategic sales knowledge

• Multi-line phone talent

• Persuasive speaker

• Networking skills

• Customer service

• Interpersonal skills

Strong organizational skills

Active listening skills

Energetic work attitude

Accomplishments

Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest.

• Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

February 2012 to May 2013

J & S Auto Sales Indianapolis, indiana

Sales Clerk

J & S Auto Sales was an family owned business. Selling used cars to the community. My job at J & S Auto's was selling cars, handling money, helping customers find the cars of their dreams.

June 2013 to December 2013

Mcdonald's Indianapolis, indiana

cashier

Was an cashier, also in drive thru, greeting customers at the door and also sales person. Selling McDonald\'s cards to the customers

June 2014 to October 2014

Meijers Indianapolis, IN

General Merchandise

General Merchandise was helping the customers locate the items they where looking for. And also putting the returns back on shelves

December 2014 to April 2015

Dollar Tree Indianapolis, IN

cashier

I was an cashier, handling money and also putting returns back on shelves

June 2015 to September 2015

Krogers Indianapolis, IN

Gas Station Clerk

Gas Station Clerk handling the cashier, stocking up things. Ex: refreshments, cigarettes, and lottery tickets. Helping the customers pay at the pump if they needed help, also promoting customers to use their fuel points.

September 2015 to January 2016

interactions Indianapolis, IN

Intent Analyst

Call center job, was routing customers calls to where they wanted to go. Ex: if they wanted to go to billing I would send them to billing.

Educational Background

2015 Warren Central High School Indianapolis, IN

High School Diploma diploma

High school was something I really didn't think I'll complete, my illness, both of my parents having strokes, a lot was weighing me down. But just like the real world, I'm not gone let anything get of my way of what I want to do. If i never did anything, just show me how to do it, once it's shown, I'm gone study, exam it and master it.

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