Customer Service Representative

BRADLEY MOTLEY

Columbus, GA *****************@*****.*** 248-***-****

OBJECTIVE

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

SKILLS & ABILITIES

•Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

•Willing to work long hours when needed and still maintain a professional attitude along the way

•Always work hard to maximize customer service experience

•Ability to read state maps, county and city maps, and follow directions.

•Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE LIVEOPS

NOV. 2014-NOV. 2015

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

•Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

•Explain products or services and prices, and answer questions from customers.

•Obtain customer information such as name, address, and payment method, and enter orders into computers.

•Record names, addresses, purchases, and reactions of prospects contacted.

PATIENT DRIVER PRECISE HOME HEALTH CARE

MAR. 2012-NOV. 2014

•Was accountable for arranging all vehicle maintenance and documentation.

•Drove the van on schedule and on the designated route.

•Safely and courteously picked up and dropped guests; offered polite assistance to guests

in entering and exiting the vehicle.

•Worked closely with other cab and drivers to avoid any accidents or confusion.

•Performed cleaning of all vehicles and equipment stations.

•Complete and summit patient care and billing report for each trip.

SHIPPING & RECEIVING CLERK / MANAGER FAURECIA AUTOMOTIVE

JUL. 2009-FEB. 2012

•Deliver or route materials to departments, using work devices, such as hand truck, conveyor, or sorting bins.

•Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.

•Requisition and store shipping materials and supplies to maintain inventory of stock.

•Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.

•Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.

•Operate ship loading and unloading equipment, conveyors, hoists, and other specialized material handling equipment such as railroad tank car unloading equipment.

•Monitor product movement to and from storage tanks, coordinating activities with other workers to ensure constant product flow.

•Perform general warehouse activities, such as opening containers and crates, filling warehouse orders, assisting in taking inventory, and weighing and checking materials.

•Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

•Prepare invoices, shipping documents, and contracts.

•Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

•Receive and respond to customer complaints.

•Verify customer and order information for correctness, checking it against previously obtained information as necessary.

•Check inventory records to determine availability of requested merchandise.

•Direct specific departments or units to prepare and ship orders to designated locations.

•Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

•File copies of orders received, or post orders on records.

•Compute total charges for merchandise or services and shipping charges.

EDUCATION

STRAYER UNIVERSITY, COLUMBUS, GA

INFORMATION TECHNOLOGY

GPA 2.5 GRADUATION: May 2017

CERTIFICATE In CUSTOMER RELATIONS: May 2014

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