Administrative Assistant Customer Service
Resume:
DEEPA YARRADODDI
Phone: +91-973-***-**** ; Email:**************@*****.***
In pursuit of challenging assignments in HR/Admin that would facilitate the maximum utilization and application of my broad HR skills, Administrative skills, Functional knowledge, analytical abilities in making a positive difference to the organization
Professional Synopsis
Solutions focused, Meticulous and result-oriented HR Recruiter/Administrative Assistant offering 3.8 years of a successful career with expertise in HR Operations, Administratitive Operations, Employee Relations and Training & Development.
Highly accomplished Trainer, goals-driven professional distinguished by commended performance & proven results
Demonstrated excellence in tackling issues in HR Management and other related lines
Strategic understanding of HR, Administration, Information Management, Business Issues & Organizational changes
Superior ability to motivate personnel and enhance the overall efficiency, performance, and compliance with standard procedures and regulations
Solid, professional standards; excellent track record of dependability; maintain focus on achieving results while formulating and implementing solutions to meet a diversity of needs
Highly articulate, demonstrating exceptional management, relationship building, communication & interpersonal skills, leadership skills, and proactive
Proficient in performing and exceling under demanding work conditions
Proficient in MS Office, with a typing speed of 65-70 wpm.
Key Skills
HR Management
Training & Development
Recruitment
Training Delivery
People Management
Administrative Operations
Career Highlights
FRIENDLY CONSULTANTS INC., PRINCETON, NJ November 2015 to February 2016
HR and Administrative Assistant
HR Activities
Work hand in hand with HR Manager, Recruiters, Talent Acquisition representatives and more to develop and improve Recruiting strategies and Hiring Processes.
Implemented and populated ATS with sourced and qualified candidates. Create, maintain and enter data into ATS. Put the right interview status for company tracking purposes. Cleaned and removed all inactive applicants out of the ATS.
Understanding the client’s requirement, job description and specification. Post jobs on job boards.
Screening of Resumes as per job specification & client requirement
Identify talent by sourcing, screening Managing database and internal recruitments & attendance
Recorded highest number of closures for positions at all levels.
Handled all kinds of profiles from all industries from COO’s, IT, Senior managers to Sales executives etc.
Provide high quality customer service experience to current customer base, while driving to obtain upsells with each interaction.
Train customers, Recruiters, HR Generalists, and others, on our hiring tools, to make sure they are using in the most effective, efficient way
Administration Activities
Scheduled meetings/managing Calendars through MS Outlook.
Screen calls/Respond to complex queries from all levels or external sources regarding a variety of questions.
Signed for all mail and packages delivered to the site if required.
Contacted vendors for services as needed.
Organized and stocked Supply room.
Filed employee’s files correctly.
Re-organized filing cabinets so that the latest filing was more accessible to the management team.
Interact with management on a day to day basis, handling very confidential documents and materials
Manage confidential employee and departmental information.
Created excel sheet with all site employees listing pertinent information.
monster.com, INDIA February 2012 to July 2015
HR Assistant/Account Manager
Selling Recruiting Services. Work with recruiters to help them connect with top talent.
Manage Accounts, Business Retention, Manage pipeline of clients through outbound cold calling, email campaigns and handled inbound calls as well.
Provide Consultative Services to Business with recruitment needs. Sell business to new accounts, lapsed account and current customer accounts.
Achieved target for 4 Quarters and was awarded the “President’s Club Award”.
Extensive use of Excel spreadsheets to track, prioritize pipeline and build customer relationships.
Provided backup support for Sales and Staffing.
Primary resource responsible for escalating employee issues to various departments.
Work with proper contacts to resolve issues such as equipment malfunction, training schedule changes, Human resource questions.
Train customers, Recruiters, HR Generalists, and others, on our hiring tools, to make sure they are using in the most effective, efficient way
Source Candidates through database management, searches, call lists, use Boolean strings for resume search in database and through networking and referrals from candidates.
Quality candidates, review and revise resumes. Co-ordinate and set up interviews
Responsible for consulting with clients on their administrative staffing needs while recruiting and successfully placing qualified candidates to meet client needs.
Ensure complete onboarding process of candidate is successful. Responsible for all HR compliance and Administration Activities for given clients and provides consultative services.
Maintain data integrity within ATS and new hire dates by running a weekly audit to minimize onboarding mistakes and to ensure accuracy in business results.
EDUCATION
Completed Graduation in Bachelors of Engineering with specialisation in Electronics.
Contact this candidate