Customer Service Training

Ella M. Villasin

Phone: 347-***-****

E-mail: **********@*****.***

PROFILE:

An education and training professional with over 10 years of experience in the vocational training industry committed to providing exemplary customer service in all areas of responsibility: specifically recruitment, orientation, job training workshops, supervisory development programs. Demonstrates a high energy level and promote a positive work ethic in support of Corporate Values and Mission; with extensive experience in anticipating and analyzing problems, resolving issues through creative problem solving, and managing multiple assignments and changing priorities. Possess excellent administrative skills at office management and staff supervision.

I am offering to build a long term connection to best apply recently acquired skills at Medical Billing and Coding utilizing ICD-10 CM / CPT-4®, HCPCS. I have a high regard for personal accountability and understand the critical importance of Commitment to Excellence.

EDUCATION-TRAINING-ORGANIZATIONAL AFFILIATIONS:

Member, AAPC – American Academy of Professional Coders

Enrolled, AAPC-PMCC – Professional Medical Coding Curriculum

Member, AHIMA – American Health Information Management Association

Member, SHRM – Society for Human Resource Management

MASTER’S IN BUSINESS ADMINISTRATION [Non-Graduate]

Institute of Graduate Studies, Far Eastern University, Manila Philippines

Concentration: Personnel Management and Economics

SKILLS AND COMPETENCIES:

Medical Coding and Billing: Possess full comprehension of the flow of patient information in the doctors’ offices; knowledgeable in data entry of information into the Medical Manager Software.

Ensure accurate input of diagnoses, procedures and charges [i.e. utilizing ICD-10 CM/CPT4 /HCPCs skills]. Patients’ insurance companies are billed via CMS 1500 form which is sent out. Insurance companies then send payment in form of an EOB (explanation of benefits) for each patient, or for a number of patients.

Ensure that the approved amounts are listed and checks are put into the system specific to patient. If necessary a secondary insurance is billed or the difference is written off. At the end of the day a report is generated to show services performed and monies billed/received.

Management and Supervision of Training Department: Prepare department budget. Analyze training needs to design new training programs or modify and improve existing programs. Collaborate with management and conduct surveys to identify training needs. Design and execute training development programs. Evaluate instructors’ performance and efficacy of training programs. Develop, organize and produce training manuals, multimedia visual aids, and other educational materials. Develop and install testing and evaluation procedures. Supervise conduct of all in-house programs. Conduct orientation sessions and arrange on-the-job training for new hires.

PROFESSIONAL HISTORY:

3/2007 – Present

HEa Career Sr. Job Developer

Jamaica, NY

SUNY-Queens EOC

3/2004 – 9/2006

Job Coach [HRA-BEGIN Program]

Brooklyn, NY

Research Foundation, CUNY

11/2001 – 12/2003

Career Advisor – Jamaica One-Stop Career Center, PROS Program, Emergency Employment Clearinghouse, Queen’s Worker Career Center of the Consortium for Worker Education

Follow-Up Coordinator – PROS Program of CWE

NYC

2-10/2001

Traveling Executive/Buyer Assistant

Glendale, CA

WestPoint Import/Export

8/1997 – 1/2001

Administrative Assistant

NYC

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