Customer Service Data Analyst

Nalini Veerasenan

E-mail: *********@*****.***

Tel: (+65) 83725591, +60-111*******

Key strengths

Not easily give up

Firm

Hardworking

Responsible

Professional experience

Nov 2015 – Till Date : Customer service officer in Aeon Earth Private Limited Singapore

July 2012 – Nov 2015 : Data Analyst in Dell Asia Pacific Sdn Bhd Penang, Malaysia

May 2011 - Nov 2014 : Admin clerk in VASP Gold Enterprise Kedah, Malaysia

April 2011 - July 2011 : Data admin in Futurize Engineering Penang, Malaysia

Mar 2011 - April 2011 : Promoter in Bonia Penang, Malaysia

Academic Summary

BSc (Hons) Computing,Upper 2nd Class Honours (1st Divsion), University of Greenwich,UK (Segi university) – 2014.

Diploma in Information Technology from Segi University– 2012.

Certificate from institute Teknologi Cybertek in Ms word, excel, PowerPoint.

Work Experience

Nov 2015 – Till Date : Customer service officer in Aeon Earth Private Limited Singapore

Roles Handled:

Handle walk-in customer and coordinate customer support activities

Diagnose customer product and basic hardware or software configuration, or enquires

Promote and recommend the right accessory to customer

Backup other Customer Service Representative during their absence

Any other duties assigned by the Company

July 2012 – Nov 2015 : Data Analyst in Dell Asia Pacific Sdn Bhd Penang, Malaysia

Roles Handled:

Creating order code for new product launch that request by requester by using dell tools. And will set all the specs needed for the product. Need to be done by the timeline given from the requester and need to send for audit team for audit to make sure no any error in that order for launch smoothly. Need to set merchandising for the entire product also before sent audit. Need to create campaign for cash off or give away item are given by dell for the product are already in active. Need to set pricing and set discount for the product. Will update merch file that sent in excel file for each product. Will solving the issue if having any pricing issue or image gone. Need to fix it before audit mark as error if not it will calculate the quality of our work. Need to be perfect in work quality.

Will train new hires. Cover overall APJ country. We are supporting Malaysia, Singapore, Thailand, Philippines, Australia, New Zealand, and India. We have 3 catalogs in each country need to maintain the order code database without any error in dell tools. Need to send content team to set page with new products. We are setting dell.com page for online product. There have online and offline product. We are doing client and consumer product and I’m handling both product. Data validation and attention to detail is required as this role will be accountable for quality of all the numbers delivered. Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills. Positively work and influence with team members to partner together to achieve individual, customers and business goals. We are maintaining online catalog in dell.com.

May 2011 - Nov 2014 : Admin clerk in VASP Gold Enterprise Kedah, Malaysia

Roles Handled:

Providing support to the company through both administrative and clerical duties.

Involved in typing documents as well as the processing of client information.

Printing and collating all paperwork required for the next working day

Filling documents and resit

Filling resit for end year account statements

Photocopying and scanning, mailing documents.

April 2011 - July 2011 : Data admin in Futurize Engineering Penang, Malaysia

Roles Handled:

Providing support to the company through both administrative and clerical duties.

Prepare tender document for client company

Prepare invoice and quotation for client company

Filling resit for end year account statements

Filling invoice and quotation of client company

Calculate staff salary, EPF & Socso every month

Bank in cheque for client company

Prepare voucher for staff

Maintain & order office stationary

Mar 2011 - April 2011 : Promoter in Bonia Penang, Malaysia

Roles Handled:

Demonstrate and provide information on promoted products/services

Create a positive image and lead consumer to use it

Identify interest and understand customer needs and requirements

Set up promotional tags in stock products

Calculate stock at end of the day and keep record

Other Skills in :

Multimedia (Flash)

Visual basic

PHP

Personal Information:

Born : 29-09-1991

Gender : Female

Nationality : Malaysian

Preferred work location : Singapore, Penang(Malaysia)

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