Manager Customer Service

DR. ISHA PATIL

***, ********* *******, *******, ** M6L2K9 (H) 416-***-**** ***********@*****.***

Professional Summary

Highly trained Dentist with strong clinical abilities and a successful career in both Clinical

and Hospital Management facilities. Proactive and organized with passionate commitment to

First-rate patient care.

Support quality patient care and education.

Skills

Customer and Personal Service Active Learning

Service Orientation Complex Problem Solving

Active Listening Medicine and Dentistry

Critical Thinking Management of Financial Resources

Time Management

Experience

Internship in Mackenzie Health, Richmond Hill 09/2015 to Present

Richmond Hill

Attending meetings, presenting and explaining ongoing projects to stakeholders.

Working on excel sheets and preparing track sheets etc.

Create, maintain, and enter information into databases.

Locate and attach appropriate files to incoming correspondence requiring replies.

Prepare and mail checks.

Customer Service Manager 06/2015 to Present

Walmart Canada Corp – Toronto, ON

Leadership and accountability at department level

Resolve customer complaints.

Hire and train employees, and evaluate their performance.

Prepare employee work schedules.

Cashier 03/2015 to 06/2015

Walmart Canada Corp – Toronto, On

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Answer customers' questions, and provide information on procedures or policies.

Cash checks for customers.

Assist customers by providing information and resolving their complaints.

Dental Surgeon 01/2012 to 06/2014

Mumbradevi Multispecialty hospital

Maintained and updated the oral health care electronic records in clinic for various

treatments performed for the patients.

Clinical Manager- managed hospital operations and exhibit leadership skills.

Dental Surgeon and Clinical Manager 12/2011 to 11/2012

Braces and Beyond

Updating patient's appointments and case papers.

Administration work including finances, policies, materials and equipment's.

Internship from Government Dental College and Hospital 09/2010 to 09/2011

Examining patients and interpreting radiographs and diagnostics tests to determine the

treatment and completing dental treatment procedure likewise.

Rotating internship through all the specialties of dentistry including General Medicine and

Surgery.

Education

Postgraduate Certificate: Health Informatics

George Brown College – Toronto, Ontario.

January 2015 to December 2015 :- Postgraduate Certificate in Health

Informatics from George Brown College.

DEAN’S HONOUR LIST:- DISTINCTION DURING WINTER 2015 AND SPRING/SUMMER 2015 SEMESTER.

Bachelor of Dental Surgery: Dental Surgery

Government Dental College and Hospital - Mumbai, Maharastra.

July 2006 to November 2011:- Bachelor of Dental Surgery from Government Dental

College and Hospital, Mumbai, India.

Certificate: Health Informatics

Postgraduate certificate in Health Informatics

Certification of Bachelor of Dental Surgery.

Community Service

Worked as project leader in conducting special awareness camps on the prevention and

cure of HIV, Leprosy, and Tuberculosis.

Worked as Cultural Head in Government Dental College and managed extra-curricular

activities for community such as awareness campaigns for Oral Cancer, Drive Safe

etc.

Affiliations

Membership in Professional Organization:

Indian Dental Association:

Conducted IDA Camp Dental Awareness and Health Education in municipal schools

Participated in dental seminars and conferences

Promoted various educational camps to create awareness about effects of Smoking and

Tobacco.

COACH- Canada’s Health Informatics Association:

Attended seminars.

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