Customer Service Representative,Indianapolis-Bureau of Motor Vehicles

Dora Smith

Indianapolis Area 317-***-**** or 317-***-**** **********@*****.***

Professional Summary

Experienced, professional, detailed and motivated with diverse private and public sectors. Perform well under pressure with accurate customer service experienced by phone, in-person, e-mail, faxes and other media. Demonstrate the ability to work efficient and effective with other team members to ensure timely project completion and appropriate resolution to all potential problem solving. Dedicated and dependable, with a strong work ethic and excellent attendance record.

Qualifications

Financial Aid Officer Customer Service Representative Six Sigma Sessions

Accounts Payable Accounts Receivable Mentoring

Test Proctor/Tutor Clerical Office Medical Claims

Personal Lines Examiner Microsoft Applications Office Administration

Work Experiences

Protect All-The Sintz Group Indianapolis, IN 09/2014 – 01/2015

Customer Service Representative- Personal Lines Insurance

Daily operation of incoming calls for Auto and Homeowners Insurance policies with over 10 insurance companies.

Updated, changes, and corrections made to policies for new mortgagees and lein- holders. Verify information with BMV for insurance coverage when loss claims are filed.

General office procedures with updating files, correspondence, mail, e-mail, and faxes.

Follow up on cases of accidents, loss claims, letter of deletions and new business.

Meijer’s Inc. Indianapolis, IN 08/2013 – 08/2014 & 02-2015 to now

Customer Service/Deli Department-Part-time

Assisted customers on both sides of Deli with hot and cold orders.

Served as a team leader for cold meats, cheeses, and salads to all customers as ordered.

Prepared and cooked a variety of hot foods, also completed special orders as placed.

Thoroughly cleaned dishes, pots and pans. Mopped and sterilized all equipment before closing as night crew.

Dora Smith Page 2

Work One Indianapolis, IN 03/2013 – 10/2013

Customer Service Representative

Volunteer with the State Unemployment Insurance Office to assist new clients and ensured that Work One clients received comprehensive information about services available by completing weekly unemployment insurance claims, answered computer questions, and maneuver around in programs using Indiana Career Connect Services.

Proactive learning current and new policies, procedures and programs.

Kaplan College Indianapolis, IN 05/2005 - 06/2012

Test Proctor/ Tutor (04/2008 – 06/2012)

Conduct assessments- testing for prospective students. Administered, proctor and scored academic assessments. Maintained records results, progress, feedback, ensuring confidentiality of all records. Created test schedules using timely the Wonderlic-SLE, KTP, HESSI systems (National testing packages) automatic scores into Campus-Vue to evaluate prospective students eligibility. Tutor students to improve entrance scores.

Manually conducted paper test during system failure while posting manually graded scores.

Financial Aid Officer (05/2005 – 04/2008)

Provided support to Admission Department with Overview information to prospective students to identify appropriate funding, ensuring they meet all eligibility requirements.

Completed FAFSA (Financial Assistance Federal Student Aid) data and ran need analysis.

Processed students financial aid options which included Stafford Loans, Pell Grants, Work One, Veteran Administrations, Personal Bank Loans and Cash.

Education

Clark College: AAS, Administrative Business & Accounting, Indianapolis, IN

Training

Certification of Completion SLE Proctor, Academic Technology & Training, Kaplan Higher Education

Six Sigma Fundamentals, Development Roadmap and Lasting Six Sigma, Kaplan Higher Education

Communication in the Workplace: The People Styles Model, Kaplan Higher Education

Essential Time Management and Organization, Kaplan Higher Education

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