Manager Customer Service
Resume:
Jason Bennett Chuang
Pelham, Alabama
*******@*****.***
Education
Bachelor of Science in Management Information Systems, Auburn University, Auburn, AL, August 2000
Masters of Engineering in Information and Engineering Management, University of Alabama at Birmingham (UAB), Birmingham, AL, May 2011
Work Experience
June 2015 – February 2016
Systems Analyst
Tech Providers, Inc.
Birmingham, AL
Contractor at Southern Company Services - Critical Systems Desk
Supported the Fleet Operations and Trading (FOT) department
BMC FootPrints Asset Core, BMC Remedy, Gen Alert Monitor, Remote Desktop
Informatica PowerCenter Workflow Monitor / Manager. Microsoft Outlook 2010/2013
Microsoft Systems Center 2012 Operations Manager (SCOM)
Weather and LocalForecast Viewer
March 2015 – June 2015
Deskside Support Representative
Artech Information Systems LLC
Birmingham, AL
Assisted, configured and supported HP Desktops under the IBM contract over at AT&T.
Imaging new PCs for the AT&T Call Center, Collections and Training Rooms
Used Tanto, an AT&T SMS web tool that is used to download, installed & configure various applications depending on the departments need.
Used Gdisk software when older PCs need their hard drive to wipe, clean and remove.
PROJECT - Worked with the Sales Home Solutions group to replace all of their old Desktop PCs and setup with new Desktop PCs. I had all of their new PCs remove from their boxes to replace the old PCs. I had replaced around 60-70 PCs in 1 month. Copied the old PC names that will be taking places of the old PCs. Once the new PCs were satisfied by the customers, the old PCs were wiped with Gdisk.
December 2011 – September 2014
Middleware Administrator
Regions Bank
Birmingham, AL
Patching to the latest versions of Apache Tomcat and Apache HTTP (httpd) server versions 2.0 through 7.0 on the Windows 2003/2008 servers.
Manage, support and install WebSphere Application Server (6.1, 7.0, 8.0, and 8.5), Oracle Web Logic Application Server 10.3 and 11g, JBoss EAP 5 and 6 and Microsoft SharePoint 2013
November 2007 – November 2011
Programmer Analyst 2
Regions Bank
Birmingham, AL
Assisted, promoted and collaborated in dealing with various applications on the server-side and client-side. The applications supported are FileNet Image Services / P8 (IBM), FileNet IDM Panagon Desktop (IBM), FileNet Capture Professional, Venetica Virtual Capture, Venetica VA3i Wizards (Regions internal application), Softrac ImageTrac IBML (Imaging Business Machines, LLC.), VMware Virtual Infrastructure, BMC Remedy User, Symantec pcAnywhere, Microsoft SharePoint 2010, Open Text RightFax Enterprise Fax Manager and FaxUtil (Open Text / Captaris), ROVER (Read-Only Viewer) – (Regions internal application), Telebanking Unified Desktop – Customer Care Framework (Microsoft), Enterprise Governance, Risk and Compliance Solutions (Archer Technologies-RSA).
PROJECT – Worked on the upgrade of IBM FileNet version 4.1 Images Services to IBM FileNet P8 version 5.0 on the Enterprise server-side with assistance from the vendors. The group supported around 500 more customers.
PROJECT – Worked on the Archer RSA upgrade from version 4.5.3 to version 5.1.3.1071 on the Enterprise server-side with assistance from the vendors. The group supported around 200 or more customers.
PROJECT – Worked on the installation of the Microsoft Custom Care Framework 2008 for the Telebanking group on the Enterprise server-side with assistance from the vendors. The group supported around 300 or more customers.
August 2007 – November 2007
Deskside Support Representative
Spherion
Monroeville, AL
Assisted and collaborated in dealing with Dell desktops and IBM printer related problems under the IBM contract. Supported customers are at the Vanity Fair Brands (VFB), a subsidiary of Fruit of the Loom. The desktops used were Dell GX260, GX 270, GX280 and GX520.
Supported the following areas: Vanity Fair Distribution Center 1 and Plants 2 (Administration), 6, 11 and 14 manufacturing area.
Setup a computer lab called the War Rooms 1-3 so the customer service, purchase material and dye house personnel can enter data into SAP and AS400 (IBM PCOMM) applications.
Migrating from the VFCORP to the VFBRAND domain, copying their old profiles into the new profiles, setting up network and local printers and setting up their Lotus Notes email.
August 2002 – June 2007
Systems Analyst
Northrop Grumman IT
Maxwell AFB, AL
Assisted and collaborated laptops, desktops and printer related problems, troubleshoot the Virtual Private Network (VPN), unlocking network accounts, creating email accounts and email distribution lists located at the Maxwell Air Force Base – Academic Circle.
Supported the following areas: Air War College (AWC), Counter Proliferation Center (CPC) and Bookroom, Air Command and Staff College (ACSC), Air University Library (AUL), Headquarters Air Force Doctrine Center (HQ/AFDC), School of Advanced Air and Space Studies (SAAS), Chapel #2, Squadron Officers College (SOC), Wargamming Institute, College of Aerospace Doctrine Research and Education (CADRE), Eaker College for Professional Development (ECPD), Judge Advocate General (JAG) and Chaplain Service Institute (CSI).
December 2004/05/06, I was selected as the Alternate Manager for the Maxwell Support Division/Information Technology Student Support (MSD/ITSS) where I had overseen 15 employees for those 3 months. Every employee was rotated as Alternate Manager for each month. The supervisor gave me information to send out to the group from time to time on pertinent information to the group such as policy changes and planned network outages for example. Also I had to check when the employees were sick and/or on leave during those 3 months. In addition I had setup our monthly meetings for the team.
PROJECT – After every school year ends, around 100-150 laptops are re-imaged with either existing laptops or new laptops to prepare for the following school year for the US and foreign military officers.
March 2001 - July 2002
Web Developer
General Dynamics IT
Maxwell AFB-Gunter Annex, AL
Developed internal web pages for the Standard System Group (SSG).
Used ASP (Active Server Pages), various HTML editors to create, to design, and to implement various web pages on the intranet network. Maintained and updated the Network Control Division Support Services web site at Maxwell AFB-Gunter Annex AFB.
LinkedIn Profile
http://www.linkedin.com/in/chuangj
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