Customer Service

GBOYAH, CRYSTLE

**** ****** ****** **** #* Houston, Texas 77026 *********@*****.*** 832-***-****

OBJECTIVE

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

SKILLS & ABILITIES

Excellent communication skills, developed through experience in Customer service, Transportation, healthcare provider, cashier, multi-tasking, proficient computer literacy, highly critical thinker with effective researching skills proven through work experience. Flexible team player who prospers in a fast-paced work environment based on past experience.

EXPERIENCE

DIRECT CARE COUNSELOR - ST. GILES LIVING CENTER

05/2015 - CURRENT

Work with youth, adolescents and adults who suffer from developmental or mental disabilities. Help individuals perform daily life activities, provide transportation for errands or medical appointments and monitor medication intake.

PERSONAL CARE AIDE - GIRLING HEALTHCARE

12/2013 – 05/2015

Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility. Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals. May provide assistance at non-residential care facilities. May advise families, the elderly, convalescents, and persons with disabilities regarding such things as nutrition, cleanliness, and household activities.

METROLIFT- DRIVER

01/2013 – 09/2014

Primary responsibility for ensuring the health, safety and welfare of the children, staff and volunteers during bus transportation to and from the center and on field trips. Guarantee that the bus is clean and in proper working condition at all times; determine and follow safe and efficient bus routes; ensure all children are in age appropriate child safety restraints; assist in ensuring child/staff ratio is maintained on the bus and provide day to day guidance to the Bus Aides; maintain all transportation records required by the program.

WAL-MART- CASHIER/CUSTOMER SERVICE

11/2011 – 12/2012

Responsible for ensuring guest satisfaction during all aspects of their shopping experience, Responsible for handling guest complaints and compliments, returning merchandise to shelves, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer, and activate gift cards, phone cards and handle requests for money orders.

MACY’S- STORE SUPPORT

09/2010 – 11/2011

Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs, Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor, Maintaining selling floor presentations, and restocking them as needed, Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer, Adhere to Loss Prevention and inventory control and compliance procedures, Perform other duties as assigned, Regular, and dependable attendance and punctuality.

EDUCATION

PRAIRIE VIEW UNIVERSITY, PRAIRIE VIEW, TX

DEGREE IN EDUCATION – 2 YEARS

BARBARA JORDAN HIGH SCHOOL, HOUSTON, TX

DIPLOMA

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