Customer Service Human Resources

JASMINE D. BUCKMIRE, MHR

**********@*****.***

(*64)-551-541

Objective:

To secure a position that will allow me to apply my business experience and education to assist the organization in the accomplishment of its goals.

Experience:

Spartanburg Rehabilitation Institute, Spartanburg, SC HR Manager 2014- present

Responsible for pre-employment procedures.

Coordinates and manages recruitment and pre-employment processes for multiple departments.

Manages the logistics of the new hire on-boarding to include paperwork and follow-up.

Maintains and updates employee personnel and benefits files and ensures files are in compliance with laws and company policies.

Comprehends and adheres to all Human Resources, Joint Commission standards, State and Federal laws.

Manages and guides efforts of assisting employees in various employment and benefits oriented situations.

Investigate and alleviate employees’ issues.

Participates in departmental or facility meetings for the purpose of gaining knowledge and awareness of the needs of the departments.

Monitor current licenses/certifications for all clinicians and verify with state board as necessary.

Manages the performance evaluation process and ensures evaluations are completed timely.

Educates management regarding employee relations concerns, performance evaluation process, and talent and development for individual departments.

Coordinate and ensure Department Orientation(s), Hospital Orientation(s), Annual Orientation and annual competencies are completed and conducted timely.

Completes Quality Management reports to include turnover rate and lost work days.

Ensures departments are staffed appropriately and assists in the need of alleviating the need for contract labor and overtime.

Files workers’ compensation claims with carrier timely and assists Regional HR with leave administration (FMLA, Medical non-FMLA, Personal Leave and Military Leave).

Complies with appropriate and approved safety standards including updating and completing OSHA 300 and 300A logs.

Initiates market analysis to ensure salary grids are current and market appropriate.

Innovate HR, Greenville, SC Human Resources Coordinator 2013-2014

Organized, coordinated, and conducted the new hire orientation process including handbook, benefit, and timekeeping policies, explanation, and review.

Managed and facilitate multiple pre-employment screenings to include background and drug screens and the E-verify/I9 compliance process.

Responded to all client unemployment claims with supportive documentation.

Responded to employment verification requests.

Facilitated and provide FMLA and Workers Compensation support to employees and clients.

Collaborated with hiring managers with the on-boarding process of new employees.

Enrolled employees into the payroll system and input payroll changes via the request of the client.

Participated and assist in department layoffs and conduct exit interviews/career transition options to former employees.

Trained managers and supervisors on the pre-hire and new hire workflow to streamline processes and to remain compliant.

Aerotek Staffing, Greenville, SC Customer Support Associate 2012-2013

Performed payroll and timekeeping administration utilizing Kronos and PeopleSoft HRIS systems.

Recommended new approaches, policies and procedures to affect continual improvements in efficiency of department and services performed.

Ensured clients, contract employees, and local sales teams receive superior human resource, payroll and benefits support.

Managed the unemployment process including claims and hearings.

Managed the Worker's Compensation Program including education, filing claims and alternate light duty locations.

Resolved all payroll and invoicing discrepancies for clients and contractors.

Managed the contractor and internal benefits program.

Managed the audit and accurate processing of the HR folder process.

Conducted the new hire orientation with newly contracted employees.

Ensured the highest level of customer service was provided to our internal and external customer and contractors.

Participated in career fairs to attract and retain talented and qualified candidates for clients.

Education:

Webster University, Greenville, SC

2011-2014

Masters of Human Resource Management, MHR

University of South Carolina, Spartanburg, SC 2006-2010

Bachelors of Science in Psychology, B.S. & Minor in Business Administration

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