Manager Management

MIKHAEL WILLIAMS

*** *. ***** *** **** Hill, SC *9730 (803) -524-3791 *************@*****.***

Operations Management

Quality-focused and bottom-line-conscious with progressive experience encompassing all facets of warehousing and distribution for big box retail operations. Excel in productivity improvements, delivery and cost controls, inventory and labor optimization, process and compliance management, and operational excellence. Talent for elevating associate performance in alignment with business goals through team training and leadership. Build positive client experiences for competitive edge through excellence in workforce management, product knowledge, compliance, and corporate standards. Easily adapt to new and different environments.

- Quality Assurance/Risk Compliance - Team training & Development - Workflow Optimization

- Standard Operating Procedures (SOP) - Claims Issues/OSD Procedures - Warehouse Management

- Inventory Control/Management - Shipping/Receiving/Logistics - Financial Tracking

- Key Performance Indicators (KPI) - Productivity Improvements - Project Management

Professional Experience

Operations Supervisor- ROSS Stores Inc., 11/2014- Present

Manage process quality operations, incorporating policies and auditing to ensure overall efficiencies and SOPs. Continuously administer periodic evaluations and develop and document SOPs for specific areas. Engage in constant associate monitoring and coaching to ensure production/quality standards are met. Departmental planning for improvements based on performance data and company demands. Oversight of 35-60 employees. Ensure production, safety and daily goals are met. Report to the Department Manager.

Instrumental in warehouse operations to include receiving, marking, sorting and 5S within the department. Inspect and verify incoming loads for accuracy, monitor job function process of associates to determine best methods are utilized and overall productivity is met per company standard

Increased overall unload group productivity to that above the company standard by root cause analysis of warehouse operations and building employee work ethics in line with policy and procedures. Continuously provide coaching and feedback to associates to continually an increase in production and overall team performance.

Various Staffing Agencies 2011

Manage process quality operations, incorporating policies and auditing to ensure overall efficiencies and SOPs.

Continuously administer periodic evaluations and develop and document SOPs for specific areas.

Engage in strategic business planning for financial improvements based on forecasted data and customer demands. Oversight of 35-60 employees. Ensure budget goals are met. Report to the Shift Manager.

Instrumental in warehouse operations to include shipping, receiving, and sanitation departments

MIKHAEL WILLIAMS 803-***-**** Page 2

C&S WHOLESALE GROCERS Newburgh, NY 7/07–12/10

Big box food distributor with 16,600 employees and $20.4B in annual revenue.

Successively promoted to highly responsibility operations supervisor roles based on in-depth process knowledge and record of consistently exceeding productivity goals and driving bottom-line results.

Operations Supervisor Newburgh, NY

Promoted to provide direct oversight of Quality Assurance, OSD claims procedures, and lumping/unloading. Manage process quality operations, incorporating policies and auditing to ensure overall efficiencies and SOPs. Continuously adminster periodic evaluations and develop and document SOPs for specific areas. Engage in strategic business planning for financial improvements based on forecasted data and customer demands. Oversight of 35-60 employees. Ensure budget goals are met. Report to the Shift Manager.

Instrumental in warehouse operations to include shipping, receiving, and sanitation departments Inspect and verify bills of lading, invoices, orders, and other records to determine receiving priorities required to meet shipping and inventory requirements. Audit clerks, receivers and incoming product to ensure accuracy, completeness, and condition of shipments.

Decreased damage rating 60% by leading root cause analysis of warehouse operations and building employee work ethics and procedures with upper management, increasing productivity and reducing error rates.

Developed and led effective associate training efforts, working with upper management on design and execution, driving 30% improvement in receiving compliance and knowledge to a high score of 91% based on retesting and evaluations.

Improved operational productivity and significantly reduced volume of claims through proper execution of corporate policies and procedures combined with hands- on management of department associates.

Team Lead/Mentor/UPS Trainer Greensboro, NC 2006-2007

Diligently provide high quality and accurate directory assistance using UPS ETT/CARES data bases to include scheduling of packages, refunds, tracking packages, directions, and other pertinent information to the customer.

Ensure the training and further development of my team and new hire personnel. Assisted in and maintaining good relations with UPS and the customer in all aspects of package handling, refunds, service inquiries, and damages.

Optimized productivity through efficient streamlining methodologies and application and enforcement of policies and SOPs.

Operations Manager

W&H Enterprises Inc. - Greensboro, NC 1999-2007

Quickly assumed Lead Supervisor position with accountability for claims reporting, financial reviews, shrink reports, and payroll for Inventory Control Department. Oversaw data analysis, database management, stock management report writing, stock inventory reporting, internal stock audit, and analysis.

Served as key customer liaison and collaborated with sales representatives in constant effort to improve the customer experience and support business revenue growth.

Conducted audits and analyzed results, ensuring overall safety and compliance.

MIKHAEL WILLIAMS 803-***-**** Page 3

Asst. Planning Manager

Southern Webbing Mills Inc. - Greensboro, NC 1998-1999

Administer daily production rates to meet shipment orders in a timely manner, prepare rolling 3 month forecast for the next quarter to determine man hours and materials that are needed to maintain efficient inventory levels.

Ensure that all deadlines on shipments were met in a timely manner. Negotiate with other companies on orders to allow for prompt delivery of goods and services.

Designated point person for handling customer orders; utilized well developed communication and diplomacy skills to resolve issues and deliver QA initiatives.

Cannoneer Field Artillery

United States Army 1993-1997

Lead and instruct section in field tactics, techniques, and procedures for the employment of fire support systems of the Maneuver Commander.

Direct the advanced party regiment to the positioning and laying of the howitzer units for target negotiations. Direct howitzer crew in the integration of all fire into a combined arms operation.

Education Certification Technology

Computer Management/Data Processing

West Virginia Institute of Technology, Montgomery, WV 1991-1995

Data Processing/Marketing & Strategic Planning

Bluefield State College, Bluefield, WV 1991-1993

MS Certification, Excel, Lotus, PowerPoint, AS400, Marketing/Planning Strategies, Access, Xactware, Good Manufacturing Practices & Hazard Analysis Critical Control Points (GMP & HACCP) Food Safety, Citrix, WICS, Red Prairie, Retalix, WMS inventory software.

REFERENCES AVAILABLE UPON REQUEST

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