Customer Service Data Entry

Yolanda Ford

Houston, TX

***********@****.*** 954-***-**** Cell

Skills and Qualifications

Excellent work ethic and ability to act with purpose and urgency.

Goal-oriented, team player with excellent customer service skills, multitasker.

Able to make decisions, select methods to retain customers, develop and implement strategies to achieve world class customer service. Ability to accept personal responsibility for resolving concerns.

Positive disposition, professional attitude, professional appearance.

Maintain positive employee relations and cooperative team environment.

Computer literate, Internet Explorer, Microsoft office word, Excel, Windows, Quick books, Great plain, Dynamic GP, System One, IBM, Matrix.

Professional Experience

Zions Management Services Company Amegy Bank (Elwood Staffing)

Houston, TX Nov 2 2015 – Feb 24, 2016 (Temporary Position)

A/R Cash Clerk

Lockbox, Remittance banking, Tax collector coupons, check control, Batches, data entry, register account, verify accounts numbers, reports, accounts receivable, posting. Amegy Wealth Management Investment Dept.

Packaging Services Co Inc. / Solvchem Mar-2014 – Oct 2015

Pearland, TX

Logistics Coordinator / CSR / Billing Clerk

Shipping and receiving, Billing, Rectify customer complaints, verify quantities and notify shipping of daily totals.

Print and prepare Lowe’s orders and all bill of ladings documents. Attach FedEx pro labels to each document

for tracking scan all documents. Accounts Receivables. Use Chempax to break down RDC pallet count

appropriately. Create special maritime labeling for all Alaska and Hawaii, Mexico shipments. Notify shipping

immediately and verify order ships with export pallets only. Schedule pickups with freight companies via web,

telephone or e-mail. Responsible for verifying weight of shipments to determine if orders are LTL, FTL,

or TL select appropriate carrier via Lowe’s Routing Guide. Became knowledgeable in Department of

Transportation and International Air and Transportation regulations for shipping paperwork. Act as liaison

Between sales, customer and plan to ensure customer expectations are met through and proper documentation.

File and maintain order records for all our customer, accounts receivables, invoices, credit memo, inventory,

Maintain customer and product data base information,

Sun Terminal (King Ocean) Mar-2012- Feb-2014

Port Everglades, FL

Checker (Data entry)

Order entry, Import and Export, Update any outdated information with the current data, received container southbound and northbound check seal, shipping and receiving, Customs bonded documents, hazardous documents, USDA. Generates a variety of related reports as assigned. Fill out Port Id applications for new employees. Accounts receivable. Faxed, scan documents, copies inbound documents and quality assurance. Performs other duties as assigned. Provides excellent customer service in a busy office environment and management of high volume of phone calls. Booking, dispatch empty and full containers.

Cigna Corporate Office Pro unlimited Staffing May-2011 to Mar-2012 (Temporary Position)

Sunrise, FL Pro Staffing

Administration Asst / Medical Team Lead

Perform a variety of general entries operating various applications simultaneously.

Update outdated information on Timely Filing records and ITT records tracking.

Outreach medical providers to verify a variety of data located in the provider’s data base.

Handle complex assignments, data entry. Format and produce documents using spreadsheets and several

databases such as National Plan & Provider Enumeration System (NPI) and Integration Tracker Tool (ITT).

Remaining in compliance with HIPAA, Maintaining Providers records. Conduct extensive telephone calls using medical records data base to confirming the current contact information for the provider. Update any outdated information with the current data. CAQH-DATA access system, collecting provider data required for credentialing, claims processing, and quality assurance. Distributing work, tracking production as well as auditing. Credentialing resources, state dental boards, search license, DEA, NPI, TX control CSR, EPLS, OIG, Student clearing house, Data bank (NPDB) enter all information Dental track (DCM).

Simply Fashions

Lauderhill, FL

Store Manager Sep-2010 to Apr-2011

Sales, customer service, cashier, payroll, scheduling, open & close store. Inventory control.

Bank deposit, refund, exchange, and daily & weekly cash reports, shipping and receiving.

SNI Temp Agency May-2010 to Aug 2010 (Temporary Position)

Boca Raton Fl

Temporary Position

Receptionist, customer service, data entry, accounts payable, human resources, payroll, collections import and export.

Easy Spirit / Nine-west/Kmart Nov-2009 to May- 2010

Orlando FL

Key Holder

Sales, customer service, answering phone, cashier, and merchandise credit.

Open & Close store, payroll, purchasing, shipping and receiving web orders by UPS.

Bank deposit, refund, exchanges, and daily & weekly cash reports.

Data entry, credit card processing, receiving & shipping.

Medical Staffing Network Jan-2008 to Nov-2009

Boca Raton FL,

A/R Cash Clerk

Lock box management.

Collections, short pay research and resolution, and invoice adjustments.

Customer service, filing and data entry, claims and credit memos, remaining in compliance with HIPAA.

Batch posting, bank of America, customer payments application, daily cash summary update, credit card processing, credit memo research and resolution, and other tasks as required by management.

Kings Point in Tamarac Jan-2006 to Nov 2009

Tamarac, FL

Homeowner Registrar & Greeter

Responsible for the Accounts Receivable, collections, and weekly cash reports.

Customer service and sales. Issues receipts for returned access control media and updates access control systems. Data entry and filing. Captures fingerprint, issues Id’s and vehicle decals for entire community.

Cashier, box office, greeter, and front desk. Prepare leasing documents per company’s guidelines and perform other tasks as required by management.

International Warehouse Services, Inc. (Foreign Trade Zone)

Port Everglades, FL

Special Service Manager Aug-1998 to Oct-2005

Front desk, customer service, and management of high volume of phone calls.

Filing, general data entry, preparation of proposals and contracts, inventory control, receiving, and shipping warehouse receipts. Provided administrative assistant and support to the CEO.

Responsible for the Accounts Payable and Receivables, as well as collections.

Responsible for scheduling the USDA, US Customs, and FDA inspections, import and export.

Education

Pan American School of Travel, New York, NY Degree-Travel & Tourism

Electronic College & Computer Program Arecibo P.R. Diploma-In Business & Administration

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