Customer Service Manufacturing
Resume:
Westfield, WI *****
Phone 608-***-****
Mobile: 720-***-****
E-mail: ***********@*****.***
Mark A. Gagnon
Qualifications:
I am an energetic leader offering hands-on management expertise with a focus on team building, resource planning, project management, LEAN implementation and operational excellence.
Specialties:
Cross Functional Leadership Union relations
Building High Performance Teams Product Outsourcing
LEAN Methods & Implementation Voice of Customer
New Product Development & Implementation Project Management
Contract Manufacturing Management ISO-9001 Implementation & Sustainability
Facility Relocations Black Belt Certified
Functional Summary:
I am a global operational leader who is a designer and facilitator of manufacturing solutions that grow profits and improve customer satisfaction. Out-of-box thinker and resourceful team player categorized by continuous change to operations systems. I am committed to setting and delivering corporate objectives. Strong troubleshooting and problem solving skills that delivers impact to the bottom line. I have built and coached cross-functional teams that achieve exceptional rather than expected results.
Employment History:
Actuant Corporation Menomonee Falls, WI (08/06 – Present)
Operations Leader - Multi-business
Power Packer Westfield, WI (01/08 – Present)
Sanlo Inc. Michigan City, IN (01/15 – Present)
Operational and P&L responsibility for 2 manufacturing facilities located in WI & IN.
Sanlo business manufactures wire rope and cable harnesses for automotive and OEM industries. ($12m business)
oDriven OTD from 63% to 90% (to customer request)
o75% reduction in OT
o15% reduction in Direct Labor with no change to revenue line
oImplementing one piece flow and cellular concepts
oDelivering $360k to bottom line in cost savings
Based upon Strategy Deployment for the Division, drive individual Key Process Indicators (KPI) metrics across the businesses.
Weekly plant input and monthly review of KPI’s with root cause analysis and corrective actions implemented for metrics not meeting goals
Implemented LEAN processes and initiatives into the Sanlo business
Operations Leader
Power Packer Westfield, WI (01/08 – Present)
Operational and P&L responsibility for a $30m hydraulic leveling and stabilization manufacturing facility dealing in the off-highway, on-highway, military and medical markets. Responsibilities for, but not limited to Manufacturing, Procurement, Quality, Production Control and Manufacturing Engineering.
Driving and measuring the business through Key Process Indicators (KPI’s) that were derived from the use of Strategy Deployment.
oImplemented Cellular environment
oImplemented one piece flow in all manufacturing cells
oOTD from 85% to 99.1% (to customer request)
oDrove external quality levels to under 2000ppm
oRaised productivity levels above 93%
oCleared 8000sq.ft. (17%) for future growth of business
Obtained Black Belt certification
Created Cell Leader positions throughout the various manufacturing cells, instilling ownership and driving down the management of the day-to-day task to the hourly level. Instituted daily metrics along with visual status signals across all the manufacturing cells to aid in better understanding of the relationship to business metrics as well as real time reporting.
Working closely with Sales and Engineering, successfully leading several field quality programs at our major customer sites with minimal impact to their manufacturing operations.
Facility recognized on several occasions by our corporate office as it related to benchmarking regarding the implementation and sustaining of LEAN principles and processes.
Operations Leader
Kwikee Products Cottage Grove, OR (08/06 – 01/08)
Operational and P&L responsibility for a $20m metal fabrication business dealing in the Class A motor coach and RV market. Responsibilities for, but not limited to Manufacturing, Production Control, Procurement, Engineering and Service.
Recently acquired business by Actuant, drove business principles across all disciplines and successfully integrated local departments into the corporate business strategy.
oDeveloped KPI’s critical to operational success
oImproved OTD from 83% to 95%
oInitiated Cell Leaders in critical areas of the plant
Planned, led and coordinated the plant closure of the facility and relocated the equipment and manufacturing processes to another Actuant site; all while retaining 95% of the workforce during the transition process.
Kacey Fine Furniture Denver, CO (05/05 – 12/05)
Chief Operations Officer
Operational responsibility for a $40m high-end furniture retailer in the Denver Metro Area. Responsible for, but not limited to Warehouse and Store Operations, Logistics, Customer Service and Delivery Departments, Merchandising (Procurement), Vendor Management, and Service.
Instituted business level metrics across the organization to enable owners to fully understand the day-to-day and monthly operations of the business (flash reporting).
Implementation of a GPS tracking system for our Delivery Department, enabling real-time location analysis and effective monitoring of delivery time scheduling.
Instituted departmental budgeting, thus allowing individual managers to track their performance to a business plan.
Implemented a Merchandise Review Board (MRB) to evaluate returned merchandise on a weekly basis and properly disposition said merchandise for proper return/credit to our supply chain.
Took 4 major approval processes into a “paperless” system. Real time downloading of information from company intranet.
ATSI Chicago, IL (06/96 – 08/04)
Director of Operations
Cognitive Solutions Inc. Golden, CO (8/99 - 8/04)
Operational responsibilities for a $30m bar code printer and label manufacturing company comprised of two facilities in Colorado, a manufacturing facility in Juarez, Mexico, and a repair facility in South Carolina. Departmental responsibilities included Manufacturing, Customer Service, Purchasing, Technical Support, Service & Repair, Quality, and Facility maintenance.
oTransitioned printer products from US based manufacturing to Mexico based manufacturing through the use of an outside contract manufacturer. Responsibilities included all aspects of daily output quotas, cost reduction programs, in-process and out-going quality levels, and supplier/customer relations.
oInstituted Lean Manufacturing principles and metrics into daily operations, thus improving in-process quality levels, manufacturing lead times, on-time delivery rates, and overall customer satisfaction.
oNegotiated repair & service contracts with key customers.
oOutsourced in house repair facilities to an outside printer repair contract manufacturer.
Manufacturing Manager
Axiohm IPB Ithaca, NY (6/96 – 8/99)
Responsible for all manufacturing operations in a $280m unionized receipt printer manufacturing facility.
Manufacturing team comprised of Manufacturing, Production Control and Shipping/Receiving personnel.
oDeveloped and initiated Lean Manufacturing Principles (Work Teams, 1-piece flow cells, JIT,Kan-Ban) into a unionized environment.
oPart of management negotiation committee for new union contract
oIn relation to the growth of Sales, led the transition of the manufacturing facility from a one-shift, 50 person workforce to a three-shift, 300 person workforce.
oImproved OTD from 80% to 97.5%
oEliminated 98% of WIP on the manufacturing floor
oInstituted cell leaders and promoted two union members to supervisory positions
Member of the ISO9001 implementation team and subsequent internal auditor for the program.
General Electric Co. Somersworth, NH (6/87 – 6/96)
Senior Engineer (1993 – 1996)
Member of the Value Engineering department, responsible for overall reduction in operating expenses as they related to labor, material and process.
oAreas of experience and exposure;
oPCB Assembly (Thru-Hole & SMT)
oInjection Molding
oMechanical and Electro-Mechanical Assembly
oScrew Machine/Punch Press
oPackaging
Technical Support Engineer, Electronics (1990 – 1993)
Responsible for personnel, product, and process support of a PCB and final assembly line in the manufacture of solid state meters.
Introduced JIT/Kan Ban processes onto the floor.
Obtained Green Belt certification
Team Leader/Facilitator, Electronics Assembly (1987 – 1990)
Responsible for all high and low volume PCB manufacturing operations for a 60 person non-unionized electronics manufacturing department.
Implemented a self-directed workforce (Natural Work Teams)
Education:
New Hampshire College (Now University of Southern NH) Manchester, NH
Bachelor of Science – Marketing/Business Management 1982
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