Customer Service Representative
Resume:
Carlheinz Caprice
Fort Lauderdale, FL 33321
Phone: 954-***-****
Alt Phone: 954-***-****
**********@*****.***
Objective
Ability Summary
Skills: Bilingual in English and French/Creole
Communication and writing skills.
Organized and object-oriented; hardworking and a quick learner,
Ability of providing service to customers.
Have cooperative work relationships with co-workers.
Able to do other duties as assigned.
50WPM
Employment History
Technical Support
05/2015 - 10/2015 Teleperformance 7562 Southgate Blvd, Pompano Beach, FL
Ios Iphones
Mac desktop and Laptop computer technician
construction Laborer
05/2014 - 04/2015 Skilled Staffing 2890 Griffin Rd # 3, Fort Lauderdale, FL
Skilled Staffing (construction Laborer 05/01/2014-Current) 2890 Griffin Rd #3, Fort Lauderdale, FL 33312 954-***-**** • Construction laborers and helpers typically do the following: • Clean and prepare construction sites by removing debris and possible hazards • Load or unload building materials to be used in construction • Build or take apart bracing, scaffolding, and temporary structures • Dig trenches, backfill holes, or compact earth to prepare for construction • Operate or tend equipment and machines used in construction • Help craft workers with their duties • Follow construction plans and instructions from supervisors or more experienced workers • carrying material or tools • setting up equipment craftworkers need to do their jobs • taking down equipment • cleaning up construction sites Certifications- Security Officer Licensed Class D and CPR
Security Guard
10/2011 - 12/2011 Allied Barton Security Services 600 West Hillsboro Boulevard, Suite 350, Deerfield Beach, FL
Allied Barton Security Services (Security Guard 10/07/2011-12/01/2011) 600 West Hillsboro Boulevard, Suite 350 Deerfield Beach, FL 33441 Phone: 954-***-**** Fax: 954-***-**** • Guard duties • Patrol premise
Customer service representative
06/2010 - 08/2011 LA-Z-Boy Furniture Galleries 850 International Parkway, Sunrise, FL
LA-Z-Boy Furniture Galleries, Customer service representative (June 2010- August 2011) 850 International Parkway Sunrise Florida, 33325-6261 954-***-**** BASIC FUNCTION: Primary area of responsibility is to resolve customer issues and complaints, follow through on customer requests, and develop relations with internal and external customers. Position will support sales and operations teams on the issues of customer service, delivery, and customer pick ups. KEY RESPONSIBILITIES: • Live answer inbound customer care calls • Respond to service related voice mail messages within 24 hours • Process store service requests within 24 hours • Maintain vendor charge backs • Interact with La-Z-Boy Dealer Services • Determine appropriate call resolution course of action • Schedule service technicians for in-house service calls • Maintain system to accurately file sales, service and delivery invoices • Other various duties as assigned
Call center agent
02/2009 - 04/2009 SUBSCRIPTION SERVICES LLC 8301 W MCNAB RD, TAMARAC, TAMARAC, FL
SUBSCRIPTION SERVICES LLC, Call center agent ( Feb. 2009 - Apr. 2009) 8301 W MCNAB RD, TAMARAC, FL 33321-3206 954-***-**** • Contact businesses or private individuals by telephone in order to solicit sales for goods or services. Adjust sales scripts to better target the needs and interests of specific individuals. Obtain names and telephone numbers of potential customers from sources such as telephone directories. Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Education and Training
Completion Date Issuing Institution Location Qualification Course of Study
06/2009 JP Taravella CORAL SPRINGS, FL High School Diploma General High School Curriculum
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Expiration Date
Security Officer Agriculture & Consumer services 09/2011 09/2013
Honors & Activities
Additional Information
Detailed References
Karen Wilford, Manager
LA-Z-BOY Furniture Galleries
850 International pkwy
Sunrise, FL 33325
Business reference known for 1 year(s).
Ivette Iduarte, Supervisor
LA-Z-BOY Furniture Galleries
850 International pkwy
Sunrise, FL 33325
Supervisor reference known for 1 year(s).
Contact this candidate