Technician High School

**** ****** ** ********* **** ***** 440-***-****

*********@*****.***

Daniel D. Lawrence

Objective

To enhance my career as an Information Systems leader for a nationally recognized company by increasing my knowledge base, completing the tasks not only assigned but those that need to be completed as well, and taking the initiative to increase the company’s productivity.

Experience

2010 to Present

Baker & Hostetler LLP

Cleveland, Ohio

User Support Specialist

Provide complete on-site support for attorneys and staff and over 600 pieces of equipment.

Provide training on new systems as well as existing software for ease of use for day to day operations

Assist all with any computer related needs both in and out of the office to assure remote productivity and to meet all litigation needs

Coordinate with other technicians to expand their knowledge and keep remote offices running smoothly

2000 to 2010

National City Bank

Cleveland, Ohio

Hardware Services Coordinator

Determine and process budget requirements

Budget started at $500,000 and was $8.2 mil at end

Plan staffing models and process annual goals and objectives

2 direct reports oversaw staff of 32

Field Service Technician

Respond to service call within area of responsibility

Provide complete customer satisfaction on all types of hardware including dell desktops and laptops, IBM laptops, Compaq and IBM servers and BLADE servers, plus a multitude of HP printers and plotters as well as windows operating systems, and server application support

1998 to 1999

Mead Containerboard

Washington Courthouse, Ohio

Shift Supervisor

Maintain positive flow of client orders.

Supervised employees within union guidelines.

Determined staffing needs for multiple machines

1992 to 1998

United States Marine Corps

Camp Pendleton, California

Aviation Electronics Technician/Supervisor/Instructor

Repair UH-1N and AH-1W Helicopters

Supervised up to 61 Marines including those senior in grade to me to achieve combat readiness level

Trained new Marines in school environment to complete same objectives as above with class sizes of up to 45

Summary

Skilled troubleshooter with an extremely high rate of success in determining any and all problems on multiple platforms ranging from helicopters to computers, to printers.

Strong process management skills with excellent communication skills, both oral and written.

Demonstrated high achiever with leading successful teams, managing day to day business practices, and exceptional knowledge of financial planning.

Determined at anything set before me and an ability to comprehend new objectives quickly

Completed High School one semester early to join the world’s most elite fighting force and to show determination of completing an extraordinary goal

Certifications

ITIL V3 certified through nationally recognized program 2008

AVAYA Certified through AVAYA VM onsite learning course 2004

AVAYA Certified through AVAYA PBX onsite learning course 2004

Instructor Training Certified and Graduated at the top of the class 1997

NCO Training Became a leader of Marines 1995

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