Customer Service Manager

Karl “Lindsey” Price

**** ***** ****** ***** ******, Mississippi 38651 Cell: 901-***-****

*********@*********.***

Professional Profile

Warehouse Management

A results-oriented professional with more than twenty years experience in the distribution industry. Combines strong planning and organizational skills with the ability to provide exceptional customer service. Highly promotable. Always looking for opportunities to increase productivity and profitability. Extremely dedicated and hard-working with the ability to work in a fast-paced environment. A team leader; able to train and motivate top-producing teams. Excellent problem-solving and troubleshooting skills. Both flexible and versatile, a well-rounded performer committed to continued excellence.

`Core Competencies

Management Skills

Customer Relations

Team Builder

Staff Development

Profit Maximization

Process Improvement

Strategic Planning

Problem Resolution

Good Work Ethic

Professional Experience

WEST TENNESSEE CROWN DISTRIBUTING CO. – Memphis, Tennessee 2004 – Present

Warehouse Manager

Primary focus is to manage all aspects of an 200,000 sq. ft. distribution center.

Hire, train, motivate, schedule and supervise two direct reports with a total of 25 employees.

Ensure staff performs all functions including shipping, receiving, inventory control, sanitation, safety, etc.

Call on customers to ensure quality service and probe for additional needs.

Ensure budget is in line with corporate goals and monitor all expenditures pertaining to warehouse operations.

Key Accomplishments:

Significantly increased productivity by recruiting a good team, scrutinizing overtime, etc.

Only 2 reported vehicle accidents within four years.

A natural team builder; able to create top-performing departments.

Achieved and maintained a 99% on-time delivery rate to final destinations.

SONIC – Ponotoc & Holly Springs, Mississippi 2002 – 2003

Partner/Restaurant Manager

Assumed responsibility for an entrepreneurial adventure for a fast-paced operation of two drive-in restaurants.

Ensured all food & safety regulations were in compliance with Health Department regulations.

Oversaw purchasing, food preparation, facility maintenance and quality customer service.

Hired, trained, motivated, scheduled and supervised a staff of 40 employees.

Assumed full P & L responsibility for each store.

Key Accomplishments:

Increased revenue over 10% for both stores within eighteen months.

Always received high scores from the Health Department.

Karl “Lindsey” Price – Page 2

FLEMING COMPANIES – Southaven/Memphis 1979 – 2002

Superintendent, Non-Perishable Overflow Distribution Center (1998 – 2002)

Assumed full responsibility for the general operations of a fast-paced 400,000 sq. ft. outside storage facility for a major food distributor.

Oversaw daily inventory needs of the distribution center while operating as a separate entity providing logistics for a third party.

Successfully shipped and received all inventory as well as managed inventory control, high sanitation standards, etc.

Human resource duties included performance reviews, reprimands and scheduling employees.

Key Accomplishments:

Consistently met or exceeded company standards in a fast-paced environment.

Always received above-average evaluations; noted for self motivation, excellent leadership skills and productivity increase.

Perishable Warehouse Manager (1989 – 1997)

Successfully managed the entire receiving operations working within the company budget expenses.

Supervised a team of 70 employees.

Oversaw inventory control, high sanitation standards, safety control, and work assignments. etc.

Human Resources duties included performance reviews, reprimands, scheduling and personal matters.

Key Accomplishments:

Maintained 900 or better out of a possible 1000 score on the American Sanitation Institute, ASI,.

Always received above average evaluations.

Gained a reputation as the “go to” man for solving problems and issues.

Assistant Receiving Warehouse Manager (1988 – 1989)

Perishable Receiving Supervisor (1984 – 1987)

Assistant Shipping Warehouse Manager (1982 – 1983)

Shipping Supervisor (1981 – 1982)

Loader & Order Selector (1979 – 1980)

Education & Summary of Training

NORTHWEST JUNIOR COLLEGE – Senatobia, Mississippi

General Business

ADDITIONAL TRAINING:

Dealing with Employees

Role Playing for Union Activities

How to Develop your Management Skills

Sexual Harassment

Employee Relations

Computer Skills

Windows • Microsoft Word • Excel • Internet • Outlook

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