IT Manager

IT Manager with extensive experience handling the data-to-day responsibilities of an IT Department that supports 300+ users, including 30+ remote sales staff and other users. Manages Team of iSeries-based ERP/MRP; Coordinates development and integration projects with 3rd Party Contractors from multiple firms. Has experience with PC, VMware Servers and End-User support in a PC LAN/WAN environment. Knowledgeable with the management and coordination of multi-talented project teams, both inside and outside the company, while holding true to corporate strategy. Supports multiple SQL Servers hosting both in-house developed and commercial software.

Highly Competent with:

●20 Years of Experience in IT Field, including 10+ years as IT Services Consultant

●Experience managing Staff of 6 local and 4 remote (3 US and 1 Lithuanian) and 3 FTE Contractors

●10+ Years of Experience Managing Client Relationships

●20 Years of Experience Analyzing Complex Business Needs and creating Effective Business Solutions

●Experience in Highly Dynamic Environments with Complex Matrixed Reporting Hierarchies

●Excellent Skills Written and Oral Communication skills

Experience

Thermo Fisher Scientific, Inc., Rockford, IL

Information Technology Manager

9/2009 – 12/2015

Manager of Information Technology Department for Rockford, IL site. Responsible for support of Milwaukee site, where company has no permanent IT staff. Planned and managed expense budget of $1M, including Telecom, PC/Software and recurring annual maintenance for Rockford site.

Key projects:

●Managing support for 20 Operator Call Center using 2 different ERP Systems

●Managing support of 2 large e-commerce websites/1 large customer instruction website

●Managing PCI/Sarbox Reporting Controls

●Managing Integration of local business into large acquisition.

●Managing installation/migration of corporate VoIP solution (Avaya)

●Managing the migration of iSeries-based ERP system (PRMS) from Rockford, IL Data Center to Corporate North American Data Center, including planning., testing and final migration.

●Member of team developing the Life Sciences Sales Data Warehouse. Consolidating cross-business, multi-national sites’ transactional sales data into a data warehouse for use by Molecular Biology, Protein Biology and Cell Biology, three businesses within the Life Sciences Business of the Biosciences Division. Data warehouse will be used to by Finance Departments for Corporate financial reporting, Sales Departments for calculation of commissions, and Marketing Departments for product performance evaluation.

●Key member of intra-Company (Thermo Fisher Scientific/Fisher Scientific) team evaluating ways to improve customer experience. Investigating sharing of additional customer data to facilitate customer notifications for drop-shipped distributor orders, improved timing for the transfer of key EDI documents, as well as, Advanced Ship Notifications and Ship Notifications, Inventory Advice.

●Manages day to day assignments of 3 IT Analysts responsible for support of PC/Server/Enterprise Applications of Rockford, IL Site and 3 ERP Programmers responsible for supporting iSeries-based ERP (PRMS). Responsible for 1 part time contractor charged with support Milwaukee, WI site.

●Manages EDI Order Communication with 4 major business partners; pseudo-EDI communication with a Rockford Business’ international site.

Thermo Fisher Scientific, Inc., Rockford, IL

IT Analyst

4/2008 – 9/2009

Key Team Member with LSR Rockford IT Department. Responsible for several high visibility IT projects. These projects ranged from the very site-centric to multi-site projects drawing from Thermo resources globally disbursed. Provided Maintenance of PC and SQL Servers, Support of Enterprise/Business Critical Applications, Provided highly-valued end-user support and many other IT facets, too numerous to list.

Key projects:

●Currently leading the development of the Genomics Sales Data Warehouse. Consolidation of multi-national sites’ transactional sales data into a data warehouse for use by Genomics Sales and Marketing departments for computation of commissions.

●Developed Antibody Maintenance site. Site used for creation of specification sheets and population of website. Successfully transferred responsibilities to contractor for continued maintenance. Continue to coordinate from IT standpoint.

●Flawlessly Coordinated and Implemented FedEx Integration. Replaced 11 UPS Shipping Stations with 13 FedEx Stations. Coordinated development of ERP and HazShipper integration with FedEx Developers.

●Upgrade and maintenance of Qlikview Server and Field Sales reports. Reports used by Field Sales Reps for research and review of customer purchase. Developed automated daily update of these reports, replacing manual monthly reports.

●Key member on Active Directory migration project. Coordinated the migration and roll-out of 300+ computers/user e-mail accounts to AMER domain, including 30+ remote user computers.

Thermo Fisher Scientific, Inc.

Sales Data Administrator

6/2006– 4/2008

Joined Thermo Fisher Scientific as a member of Life Science Sales Organization. Responsible for the consolidation of transactional sales data for several product lines. Also responsible for critical technical support of remote sales staff.

Key projects:

●Maintained Qlikview Sales Reporting Applications.

●Developed Excel-based Sales Flash distributed to remote Sales Associates daily.

Star Contractors Supply, Inc.

IT Manager

1/2004– 6/2006

As the IT Manager for Star Contractors Supply, Inc. was responsible for virtually all aspects of Star's IT environment, including server and infrastructure maintenance, End-User support and custom application development.

Key projects:

●Designed, developed and supported a robust Estimating, Costing and Scheduling application integrated with the Macola ES ERP.

●Designed, developed and supported a ‘Job Folder’ application. Application replaced a paper-based job billing/collection process.

Blue Chip Solutions, Inc.

Founding Partner / Directory of Technology Services

7/2001– 1/2004

As a founding partner of Blue Chip Solutions, Inc. was responsible for a majority of the technology development endeavors which the company undertook. Additionally, was instrumental in the management and building of relationships with the firm’s clients.

Key projects:

●Designed, developed and supported the development of a Body Mass Index Kiosk for a Midwest-based scale manufacturer. Supported this product during its retail-based test cycle in 13 east-coast pharmacies. Product included Dynamic Touch-screen GUI, proprietary BMI interface, reporting and communications and allowed targets advertisements.

●Designed and developed an application that allowed a dairy product manufacturer to efficiently gather information about its products and their presentation in their many retail markets. Additionally, this application was used to gather valuable information about their competitors' products in the same stores.

●Designed and developed a number of applications that were exposed to users in various manners, including applications that were integrated into Enterprise RDMS, communications servers, desktop peripherals.

Xpedior, Inc.

Managing Consultant

7/1995– 1/2001

Started with Xpedior before its inception; It was Workgroup Productivity Corporation. While there, many of my projects dealt with Help Desk support roles, and Lotus Notes/Domino development projects, but also included some Microsoft Office projects.

Key projects:

●Provided application development support to departmental developers and reviewed all applications prior to deployment for corporate standards. Provided support for a large number of Domino Mail and Application Servers.

●Provided helpdesk support for 50,000+ users and development support for applications used for the licensing of software for the corporation. Worked with divisional developers produce application used directly in the development of healthcare products. Provided support for a large number of Domino Mail and Application Servers.

●Designed and developed application allowing end-users, who encountered IT-Related problems, could a launch a process creating a support request that was emailed to the Helpdesk and launched “PCAnywhere" in host mode to allow the Helpdesk to quickly resolve their issues.

●Designed and developed a collaborative application where complex business rules were used to validate input, from different departments, to produce tariff information pertaining to replacement parts. This application replaced a paper-based routing process that took 6+ weeks with one that could be completed in as little as four hours.

References Available Upon Request

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