Management Customer Service

Carlos Vargas Fuentes

Bradenton, Florida *************@*****.*** 941-***-****

Summary

Motivated business management graduate, business owner looking to grow in the field of management.

Education

Everglades University Sarasota, Florida

Master of Business Administration (MBA), Project Management 2017

Bachelor of Business Administration (BBA), Business Administration and Management 2015

Customer Relationship Management

Principles of Management

Effective Team Management

Operations Management

Global Strategy and Policy

Project Management

Business Ethics

Quantitative Methods in Administration

Human Resources Management

Relationship Management

Managerial Accounting and Financial Analysis

Research and Statistical Analysis

Management of information systems

Business Law

Skills

Microsoft Excel

Root Cause Analysis

Process Improvement

Lean Manufacturing

Leadership

Manufacturing

Cross contamination Prevention

Medical Devices

FDA

Cross-functional Team...

ISO

Auditing

Shipping

Product Development

Payroll

Quality System

Training

Quality Assurance

GMP

CPR Certified.

Professional Experience

BEALLS Inc. Bradenton, Florida December 2015 – Present

Distribution Supervisor

In my current role I manage three departments with a total of 22 employees. POV Department (Purchase Order Verification), Unloading Department and RTV (Return to Vendor). Amongst my responsibilities are managing the incoming volume of merchandise for all process areas, supervising performance standards of each department, maintain good communication between carriers and distribution center, and, assuring that the building meets or surpass the UPH (unit per hour) and the CPU (cost per hour) goals, and guaranteeing the ADM (Advertised Merchandise) arrives to the stores in a timely matter.

DENTSPLY International Sarasota, Florida November 2009 – December 2015 (6 years)

Production Supervisor

Over my 6 successful years of production and distribution of medical devices and managing experienced groups from 10 to 35 employees I have brought DENTSPLY more than 100k in cost savings on projects.

I managed the processes of all primary and secondary packaging of medical/dental devices which includes the administration of over 300 work instruction documents, payroll management of 35 employees and, weekly, monthly and quarterly metric reports. I am also responsible for cross training over 30 employee hourly payroll in Inventory management, medical devices documentation, and cost saving development.

2012 Finished 1st out 7 groups on a cost savings project management program, improving the overall inventory accuracy and distribution.

2013 promotion from Shipping Supervisor to Production Supervisor II help gain more experience in management going from 12 to 35 employees.

Ongoing ISO, FDA, OSHA and corporate audits successfully completed without any mayor findings.

Named annual inventory lead (3rd in command) on wall to wall inventory process.

JCDA Corporation Bradenton-Sarasota 2012-Present

Co-Owner Local Payday Loan Company

Started company with business partner from ground up

Responsible for: Marketing Strategies and Advertising

Customer service

Approval of new and returning clients

Bank deposits and transfers

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