Customer Service Management, client advocate, promotional marketing

Summary

An adaptable and results-oriented marketing and supply chain manager, with vast experience that includes customer service, process implementation, project management, ad planning systems, reports creation, inventory, cost reduction, and promotional ordering processes, communications and trends. Communicates well with all levels of people within a business, taking personal responsibility for project outcomes, while considering input from multiple sources. An analytical problem-solver, who identifies areas for improvement and implements long-lasting solutions, making significant contributions to the organization.

Experience

ASSURE HOME ASSIST, Chicago (Lake County), Illinois Client Advocate, 2015 - Present

Client Advocate / Sales&Mktg for Home Health assistance and care to seniors and adults. Build relationships within Nursing Homes, Rehabilitation Health Centers, Assisted Living and Independent Living Facilities, and senior living centers. Maintain health and confidence for the elderly by providing best solutions for care needs and assistance in their home or within a senior living community.

WALGREENS CORPORATION, Chicago, Illinois Promotional Marketing Manager, 1989-2014

Supervised all functions to communicate promotional ordering opportunities to retail managers, summarize order results, and ensure integrity in processes supporting $4,000,000,000 in inventory flow. Provided accuracy for retail managers, contributing to company goals on sales, profit, and inventory. Set up events and allowed access to category managers to work plans, and oversaw ad planning systems and reporting. Produced reports of incomplete tasks to support promotional events for category managers’ correction. Requested store-count audits to ensure perpetual inventory and order integrity. Led annualized activity of 50,000 offers, with product cost exceeding $4,000,000,000. Supervised employees to help in daily and weekly processes.

•Prevented excess inventory of $3,000,000 per year by identifying invalid orders placed weekly, including prevention of excess store expense signage.

•Adjusted $60,000,000 per year average of seasonal inventory on hand to increase buying opportunities in following year.

•Identified incorrect cost submissions for weekly offers; recognized costs with departmental projected cost difference of $7,467,717.43 in one week.

•Redesigned corporate form used in submitting promotional offers to store and district managers.

•Audited and analyzed information to ensure integrity in ordering and purchase order processes. Built and edited promotional offers for over 900 items sent weekly to stores to obtain accurate and optimal promotional buys.

•Coordinated product images from vendors and context regarding items with timing of in-store ordering system tasks to ensure retail management efficiency.

•Monitored scheduling and status of promotional events and purchasing offers. Managed master schedule of all promotional offers to balance work flow with ordering lead times.

•Created and managed historical coding of seasonal product to facilitate tracking and analysis. Monitored order and event changes to improve subsequent year event plans and order commitments.

•Supported management as a subject matter expert regarding promotional ordering processes and trends. Maintained oversight of information regarding trends in order to recommend improvements. Provided requirements for information system enhancements.

•Trained all levels of purchasing management and coordinators, emphasizing motives for smooth promotional orders.

•Published weekly summary of ordering opportunities for retail management review. Wrote, edited, and published summaries and images of promotional offers for store management review.

•Worked with team to enter ordering data into Entrex and Impact systems.

Additional Experience

SELF-EMPLOYED ADVERTISING EXECUTIVE, Chicago, Illinois Model, 2004-Present

Modeled part-time commercially for Weber Grill, KitchenAid, NBC 5 Weather, Sprint, Quill, State Farm, and various hospitals and medical supply companies. Appeared in print advertisements and television commercials, and on company Websites.

Self-Employed, MARKET AMERICA AND SHOP.COM, Highland Park, Illinois 2012 to 2015

Collaborated with product brokerage company, specializing in one-to-one marketing and social shopping.

Freelance Social Media -

Established social media for local client

Professional Development

Web Design, Desktop Publishing, CNPR for NAPRX, Pharmacology and Pharmaceutical Sales, internet marketing.

Patent

Holds a patent on a food service and assembly container (1999)

Languages

Fluent in English and Italian, some Spanish

Computer Skiils

AS/400, ADR7, Excel, Word, PowerPoint

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